J5布爾杜拜飯店(Rolla Suites Hotel -Former J5 Bur Dubai Hotel)

Absolutely pathetic. they had overbooked nearly 2 times. had angry guests everyday... shouting and arguing. my stay also started badly as was shown a room.... where you wont let your dog stay..... I had paid Premium money so was then shown another room which was acceptable. staff were really helpful, its the greedy owners and management who should really take the blame. rating 0/10 Absolutely AVOID THIS PLACE

Jamás había pensado que un hotel pueda actuar con tanta maldad y avaricia. Reservo a través de Booking 2 habitaciones para 4 personas y realizo el pago integro del importe. La mañana del día de entrada, el hotel me manda un mensaje de que la reserva ha sido cancelada. El personal de recepción me colgaba todas las veces que intentaba pedir explicaciones por teléfono. Nos plantamos en recepción después de 8 horas de vuelo y en la recepción me confirman que han cancelado la reserva porque han vendido más habitaciones de las existentes. Curioso porque en Internet anunciaban que disponen de habitaciones libres. En realidad, cancelaron mi reserva que contraté con el importe de 470€ para poner mis habitaciones en venta por el importe de 2750€. Si dices que vas a llamar a la policía, te dicen "adelante, a qué esperas ". Se trata de una práctica habitual de este hotel para hacer caja a costa del sufrimiento de la gente.

We had a 20 hour transit, and the hotel was clean, quiet, with a fantastic staff. They answered all our questions, were able to set up a 3 hour tour the morning of our flight, and were very concerned to make our stay great. We appreciated the convenience of being 5-7 minutes from the airport and 15 minutes from the Burj Khalifa.

I love this hotel very much it’s amazing.location is accessible to city center and metro station.gym and pool is super nice clean I would like to say thank you to Arlene who work in the gym she very helpful Sauna is very relaxing clean and good aroma thank you so much j 5 family

The advantage is the Club @ Ground floor , where you can spend fun time with good company without spending lot of money , many eateries in the neighborhood , and the area where J5 Hotel is located is alive till late Night

We stayed at this property for one night. The hotel’s location is great with multiple Indian restaurants at a walking distance. Apart from that, this is probably the worst hotel we ever stayed in. The phones in the room don’t work, i was sick and requested hot water. They made me wait 2 hours for it and i had to go downstairs multiple times for it. The next morning we asked them to send concierge to pickup luggage which is usual service in Dubai, again, no one showed up despite us asking them multiple times. Ultimately i had to carry all the suitcases while i was sick. Stay away from this place

Old property with wired smells all over the room, furniture is old specially the bed crown the sheet fell on head all the night, then finally removed the sheet to not injured 🤕. Midnight they called twice for the food order which we not ordered even we told one time that food not for us and they called again second time after few minutes. In bathroom want to hot bath with bathtub 🛀 after filling, when time to relax in all water goes out from down the tub( leakage’s) and all the washroom full with water due to water blockages, which caused bad smell. And last when I called for booking ahead and said that if I want extend my stay for half day price operator said need to book for full day they not give half day or late check out .Staff need to be professional no greeting. The room was booked not the same as in picture on booking. No toothpaste, only one sop and one shampoo even room booked for two persons.