As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.
From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.
The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.
If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place.
I’ll absolutely be returning again.
翻譯
住宿方回覆: Dear Guest,Thank you for your outstanding and heartfelt review. It means a great deal to receive such feedback from someone who works in the hospitality industry.We’re thrilled to know that your stay with us not only met but exceeded expectations, and that Carla played such a key role in making your business trip seamless and stress-free. Your kind words about her proactive approach, warmth, and dedication will be shared with her – she will be delighted to know the positive impact she made.It’s equally rewarding to hear your appreciation for our entire team’s consistency, professionalism, and genuine hospitality. We’re glad you enjoyed the comfort of your upgraded room, the convenience of a late check-out, our pool and gym facilities, and the calm ambiance that allows both productivity and relaxation.We look forward to welcoming you back to Zabeel House The Greens by Jumeirah for another stay where professionalism meets warmth.Kind Regards,Anna MakukhovskaZabeel House The Greens by Jumeirah
住宿方回覆: Dear Guest,Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused regarding the pre-authorization and delayed refund.We understand how frustrating this experience must be, especially after your departure from Dubai. Please rest assured that we take such matters seriously and are committed to resolving them. If you could kindly call us directly to share the details of your stay so we will prioritize this issue and follow up with our finance team immediately to ensure your refund is processed without further delay.We value your feedback and truly regret that this experience impacted your impression of the hotel. We hope to have the opportunity to regain your trust in the future.Kind Regards,Anna MakukhovskaZabeel House The Greens by Jumeirah
Franc007
流行特大床房 禁菸
入住於 2025 年 8 月
商務出差
7 則評論
9.5/10
極佳
發布於 2025 年 9 月 29 日
Excellent place to stay and enjoy free working time.
翻譯
住宿方回覆: Dear Franc007,Thank you for your kind words about Zabeel House The Greens by Jumeirah. We’re delighted to know you found it an excellent place to stay and enjoy your free working time.We look forward to welcoming you back soon for another enjoyable experience.Sincerely,Anna MakukhovskaZabeel House The Greens by Jumeirah
ritakap
流行特大床房 禁菸
入住於 2025 年 8 月
獨自出遊
3 則評論
10/10
超棒
發布於 2025 年 9 月 22 日
Very clean, spacious hotel. I liked everything.
翻譯
住宿方回覆: Dear Ritakap,Thank you for rating your stay at Zabeel House The Greens by Jumeirah a perfect 10/10! We truly appreciate your support and look forward to welcoming you back again soon.Sincerely,Anna MakukhovskaZabeel House The Greens by Jumeirah
住宿方回覆: Thank you for sharing your feedback. We're sincerely sorry to hear about the inconvenience you experienced with the air conditioning and the delay in receiving your new room. This is certainly not the level of service we strive to provide, and we truly regret that it impacted your stay so significantly.We understand how frustrating it must have been to change rooms at such a late hour and then wait until the afternoon for a new one. Please be assured that we have shared your comments with our team to ensure this situation is addressed and avoided in the future.On a positive note, we're glad to hear that you enjoyed the pool and drinks, and we appreciate you acknowledging those aspects of your stay.While we regret that your experience did not meet expectations, we thank you for your honest feedback. Should you reconsider and give us another opportunity in the future, we would do our utmost to ensure a far more comfortable and seamless stay.Kind Regards,Anna Makukhovska
Kristina Asatiani
流行特大床房 禁菸
入住於 2025 年 7 月
獨自出遊
15 則評論
9.5/10
極佳
發布於 2025 年 9 月 2 日
Good hotel, good location. Service is on point. One thing was disappointing. A socket exploded in the room, the fuses blew out and my charger was almost burned. They fixed the problem quickly, but no apologies, at least some compliment from the hotel for what happened.
Also, here this hotel pointed as 5* but it is 4 stars hotel, what is mentioned on the entrance of the hotel.
翻譯
住宿方回覆: Dear Kristina,Thank you for your valuable feedback. While we are pleased to know you enjoyed our location and service, we sincerely regret the inconvenience caused by the socket issue in your room and the missed opportunity to extend an apology or gesture at the time. Please rest assured that the matter has been addressed by our Engineering team, and we are reinforcing our service recovery standards to ensure this does not recur. We also note your comment regarding the hotel classification and will ensure that our communication remains transparent. We truly appreciate your input and hope to have the chance to welcome you back for a much smoother experience.Kind Regards,Anna MakukhovskaZabeel House The Greens by Jumeirah
住宿方回覆: Dear Ganlanwang,Thank you for sharing your positive experience. We are pleased to know you appreciated the cleanliness of the room and the friendly service provided by our team. Your kind words mean a lot to us, and we look forward to welcoming you back.Kind Regards,Anna MakukhovskaZabeel House The Greens by Jumeirah
訪客用戶
流行特大床房 禁菸
入住於 2025 年 8 月
商務出差
1 則評論
9.0/10
滿意
發布於 2025 年 9 月 8 日
الفندق ممتاز جداً وتعتبر هذه هي المره الثانيه اسكن فيه وأتوقع أنني لن اغير لفندق أخر إذا استمروا بهذه الجوده
翻譯
住宿方回覆: Dear Guest,Thank you for your loyalty and for sharing such wonderful feedback. We are delighted to know that your second stay with us was just as excellent, and it means a lot that you consider us your hotel of choice. We will continue striving to deliver the same quality and consistency each time you visit.We look forward to welcoming you back again soon.Kind Regards,Anna MakukhovskaZabeel House The Greens by Jumeirah
訪客用戶
家庭房 禁菸
入住於 2024 年 12 月
家庭出遊
48 則評論
9.2/10
滿意
發布於 2025 年 2 月 10 日
離Internet City Metro Station 出口2步行10分鐘內,離棕櫚島打車過去也不遠。服務不錯,泳池曬太陽很舒服也很適合剛下飛機休息。
住宿方回覆: Dear Guest,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Zabeel House The Greens!Best RegardsKhatia Gogoladze
訪客用戶
流行特大床房 禁菸
入住於 2025 年 2 月
好友出遊
9 則評論
10/10
超棒
發布於 2025 年 4 月 9 日
The hotel and facilities were excellent. The front desk staff are friendly and efficient. Breakfast was good and varied. The bar on the 4th floor was a great spot for some evening socialising. Loved it and would definitely stay again.
翻譯
住宿方回覆: Dear Guests,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel, facilities, and the service provided by our front desk team.It's great to know that you appreciated the varied breakfast options and had a chance to unwind at the bar on the 4th floor — it’s definitely a favorite spot for many of our guests.We truly value your kind words and are thrilled to hear that you'd love to stay with us again. We look forward to welcoming you back soon!Kind Regards,Anna Makukhovska
訪客用戶
流行特大床房 禁菸
入住於 2025 年 8 月
家庭出遊
1 則評論
10/10
超棒
發布於 2025 年 10 月 4 日
Great hotel good service very clean and wonderful reception stuff
翻譯
住宿方回覆: Dear Guest,Thank you for your lovely feedback! We’re delighted to hear you enjoyed your stay and appreciated our cleanliness, service, and the warm welcome from our reception team.We truly value your kind words and look forward to welcoming you back soon at Zabeel House The Greens by Jumeirah.Sincerely,Anna MakukhovskaZabeel House The Greens by Jumeirah
住宿方回覆: Dear Guest,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Zabeel House The Greens!Best RegardsKhatia Gogoladze
Muniz Pedro
流行特大床房 禁菸
入住於 2024 年 10 月
商務出差
91 則評論
8.0/10
很好
發布於 2024 年 12 月 1 日
Just for one night. The hotel has an atmosphere of those coworing places at the front and reception. Room decoration follows the ssme style. Still, it is a fully functional hotel. I was tired and didn't have the will to take pictures this time.
翻譯
住宿方回覆: Dear Muniz,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Zabeel House The Greens!Best RegardsKhatia Gogoladze
訪客用戶
流行陽台房 禁菸
入住於 2024 年 7 月
商務出差
2 則評論
9.0/10
滿意
發布於 2024 年 8 月 25 日
The hotel is well-located, with easy access to restaurants, fast food outlets, and supermarkets. However, if you plan to visit the city center, you should be prepared for additional transportation costs. The hotel is clean and beautifully designed, with unique furniture and decor. But as a green and eco-conscious traveler, I was disappointed to see no live plants—only artificial ones—which seemed to contradict the hotel’s eco-friendly slogan. The breakfast was quite basic, with limited options to choose from, but the staff was very warm and polite. The food at the LaLa restaurant was quite expensive compared to a restaurant of similar level in Melbourne, although the atmosphere was nice. In my opinion, this hotel is suitable for business travelers.
翻譯
住宿方回覆: Dear Guest,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Zabeel House The Greens!Best RegardsKhatia Gogoladze