住宿方回覆: Dear Valued Guest, Thank you very much for taking time to submit your review.Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.Kind regards,Amro NagahGeneral Manager
住宿方回覆: Dear Valued Guest,The team at Swissotel Al Murooj Dubai is happy to see that you had a 5* great experience. Thank you for taking the time to leave such an amazing message and rating. Kind regards,Amro NagahGeneral Manager
住宿方回覆: 親愛的 Dr. Liu,感謝您與我們分享您的反饋。我對您在入住期間的經歷深感抱歉。我理解鄰近房間和外部噪音給您帶來的困擾,並對此造成的影響表示歉意。我們正在積極改善我們的隔音措施,並會考慮您的意見。關於空調的問題,我感謝您的耐心,並將確保我們的團隊更好地接受培訓,以更有效地解決温度問題。您的反饋對我們提升客人體驗至關重要。我們希望您在未來能考慮再次光臨。最誠摯的問候,Amro NagahGeneral Manager
訪客用戶
兩臥室公寓
入住於 2024 年 7 月
家庭出遊
2 則評論
5.0/5
超棒
發布於 2024 年 8 月 24 日
酒店可步行至杜拜Mall,早餐豐富美味,停車方便,服務好
住宿方回覆: Dear Valued Guest,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travellers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
住宿方回覆: Dear valued guest,Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed the spacious duplex tower view room. It’s definitely a perfect choice for family trips with its multiple bedrooms, living room, and private balcony with a swimming pool. We’re glad it suited your needs and helped make your stay more enjoyable.We look forward to welcoming you and your family back for another memorable stay!Best regards, Amro Nagah General Manager
cardiac75
經典雙床房
入住於 2024 年 9 月
家庭出遊
30 則評論
3.7/5
發布於 2024 年 11 月 17 日
這個酒店的優勢在於距離杜拜mall很近,過馬路就到,酒店設施相對陳舊但整體還好,代客趴車很方便。
住宿方回覆: Dear Mr. Cardiac,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager
住宿方回覆: Dear Valued Guest,Thank you for taking the time to rate our hotel. We really appreciate your rating and comments.Best regards,Amro NagahGeneral Manager
住宿方回覆: Dear Valued Guest ,Thank you for rating us. We are glad we were able to meet your expectations.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager