尼斯湖 1 號旅舍(1 Lochness Rooms&Hostel)

My family and I recently spent two nights here. The only positive was the location. There is a great coffee/breakfast spot next door and the restaurant across the street was delish! The accommodations, though, were pitiful! It’s very obvious that very little is done to maintain the facilities and our room (and the one next to ours) had no hot water. We discussed this with someone familiar with the place and were told that the owner was aware of the problem but had not yet addressed it. This was so upsetting. We have 3 young children and they could not tolerate cold water. This place could be so nice but we felt as if the owner is aware of the advantage of their location so do not care about costumer service.

I have not actually been their yet. But for four weeks have been trying to rearrange my stay for the following day. This is impossible no one answers the phone nor reply to emails. If they actually said that the date cannot be changed then that would be fair enough, I would at least have had the courtesy of an answer. However all I have got from them is total silence. I booked via *********** and they get no response to their requests either. Unfortunately unless they get a response the original conditions remain and I would not get a refund, why should I be the one to pay for the lack of response from this place. I am now worried that if I do arrive then their will be no on there, the customer service is abysmal.

The first room I thought was ok? Out the back yard on its own in the corner. Unfortunately I sat in the bed and it was like sitting in a bed frame made of jelly. Couldn’t sleep on that. It would collapse it was so badly held together. Also the flooring was moving everywhere as the wooden floor boards were not joined. Moved me across the yard to a family one. Slightly bigger and a small porch out front. Got inside to see a single chair with all the padding given up on life a long time ago. The tv which in my booking confirmation email was part of the package in the room as a “ 17-inch LCD TV with digital channels and pay movies”. Yea, nothing! HDMI lead hanging loose on the wall with nothing to plug it into. Don’t say plug into the tv as a cable has to start from somewhere to send signal to a tv. A small chest of drawers with all the drawers different sizes. I have stayed at a few hostels in my time and several on this trip and though hostels are basic, come in. If you send someone a confirmation saying the room your staying in and which facilities it has in it then supply that.

The hostel had a nice and clean private room for me and my friend. We used a lockbox system to retrieve the key when the owner sent over the lock code. Great location just down the road from the Loch Ness Centre and over the road from the bus stop

we returned for a weekend at the Hostel. Lovely facilities, very clean and warm and friendly. highly recommend to anyone or groups. it is such an amazing setting and the owners are very welcoming and friendly

Great little place to stay. The room was clean and the ensuite bathroom was great - the shower is fantastic! It's in a good location with beautiful views and good places to eat nearby.

There are clear instructions provided by the staff for finding the hostel and entering the room. The staff is friendly as well. Flexible check-in. Can park car at the rear of the hostel. The room is clean and en-suite which is very good.

Perfect location. I’m traveling with my 5&3 year old and the bunk bed was perfect. Quiet and the person running it let me do laundry past closing (it’s outside so the sound didn’t bother anyone).

Using text/email for check-in information was overall interesting and convenient, giving necessary information, but did not allow for customer response. I couldn't access the Wi-Fi and ate through a chunk of data on my phone. Aside from that the facilities were comfortable, clean, and equipped with en-suites. Furnishing is minimal but cozy, no desks but the sofa is comfortable. Good for short stays.