芝加哥唐納斯格羅夫美國長住精選套房飯店(Extended Stay America Select Suites - Chicago - Downers Grove)

The worst stay I have ever had at any hotel. Not only is this place filthy but the service from the staff is the absolute worst. There’s always trash, dirty rags, underwear around the hallways. The Wi-Fi connection is awful even with paying an extra $40 for “enhanced Wi-Fi”. The staff could care less and treat you like a nuisance.

There were no cups in the bathroom and no coffee service. I asked for a cup and staff could not provide one for me. I didn’t need the kitchens but had I planned on using it I would have been disappointed. The kitchen had Nothing in it to use it. ??? A disappointing experience overall. But the staff was nice.

Entrance door not working, carpet ripped, stains on ceiling and lent stuck on covers

The facility was clean, quiet and comfortable ... what more can you ask? I'm just glad I didn't need dishes or flatware or cooking utensils as those things incur extra charges.

All of the above? The room smells, the commode was not functioning flushing. The reception staff was very rude. Not at all helpful.

I have stayed at 2 extended stays been trying to reach corporate roches,ants,bugs,manger rude Teresa needs to be fired I found trash under the bed when I check in the room Teresa said no house keepers can I clean it up they had move me 3 times and gave me 4 days free thats how bad it was wow this place needs to be shut down even the employees say they be scared to go home and take bugs with them its so unfair how they are taking people money and know the rooms are not right Im praying god step in never in mylife have I seen a hotel like extended stays they all will get what they deserve when answering to God.

I arrived at 14:00 🕑, and even though check in was at 15:00 🕒, I was allowed to check in one hour early

The room that I had was clean and organized. The staff is polite and friendly. Sara was very helpful and accommodating. I had no problems using the WiFi. I really enjoyed my stay. I would stay at this hotel again.

I arrived to the hotel at 12 midnight due to my flight being delayed. I did not get into my room until 1 am due to no one being at the desk to check me in. The whole experience was horrible! I would not be returning!