芝加哥-唐納斯格羅夫希爾頓逸林套房飯店&會議中心(DoubleTree Suites by Hilton & Conference Center Chicago - Downers Grove)

We checked in at 3pm which at that time I was handed the keys to the room with zero instructions on what to do or where to go, once in the room we noticed the internet didn't work which was needed so we could work from the hotel, the room was also very warm and the thermostat didn't work at this point I went to the front desk to ask for help and they gave me the number for AT&T to call to find out what was wrong with the internet because the front desk hadn't heard of any issues, I called AT&T and they told me the internet had been out at that location for a while and they gave me a ticket number. We had someone come up to the room to check on the air and the compressor was out meaning no heat or air so they offered to switch rooms and I was told it was the exact same room just a different floor, we moved and it was not the same room, it wasn't as nice and is was handicap accessible and the bathroom flooded every time we took a shower, there were huge gross stains on the carpet which looked as if no one really had tried to clean it up. I had forgot my wine opener and when I asked for one, they have one for the entire hotel and you must bring your wine to the front desk to open, Called the front desk to get more coffee for the coffee maker in our room they said they would have someone bring some and never did. This is listed as an upscale hotel, zero help, old TV's, crap!

I booked this hotel only because of shuttle service mentioned on the site. When I checked in, I was informed we do not provide shuttle services around the area. I did Uber. If only I knew I would have stayed somewhere else. Please update your websites. Also both phones in the room was disconnected. I had to call the agent using my cellphone and informed her to leave a not for housekeeping.

I chose to stay at this property for a Mother’s Day getaway for myself. My company had a few conferences at the location and since it was close to my home I thought it was convenient. When I arrived to check in, the front desk clerk did not seem to happy to be there. I asked about restaurants nearby by that delivered and was provided a menu for Sarpinos (the food was horrible but not the hotel’s fault) and a printout of a few Chinese restaurants that were near the closing time. When I arrived to my room (601) I noticed the couch was filthy and filled with crumbs not to mention the stained carpet and the sticky substance that I stepped in once I removed my shoes. The room smells of feet or old shoes. I’m assuming it was the dirty carpet. The television was difficult to work and because the battery was low on the thermostat, I froze most of the night. On top of being cold, someone kicked my door at 12am. For 211 dollars, I could have stayed at a motel for less and I’m sure a better room. I was extremely disappointed as I did this as a treat to myself that turned out to be a waste of money. I will never stay at this location again nor recommend it.

Loved this hotel. It's beautiful and staff was ultra friendly. My husband and I enjoyed our time here.

Mi vuelo se retrasó y al llegar al hotel ya habían cancelado mi reserva. Ningún día hicieron el servicio del cuarto

Loved the friendliness of the staff. It was easy to book another day. Very convenient location. We will be staying there again.

We had a group of kids running and screaming down the halls and banging on doors. I was in the middle of getting the pullout couch ready for the night and it’s by the front door. It was about 10pm when they banged on our door and it scared me so bad that I fell on my bad knee. We called and called up to the front desk multiple times with no answer. We finally waited 6 minutes for support to pick up and she wasn’t even local! It was after midnight and the lady on the phone admitted twice that she heard them all still being loud. It continued til about 2:40am. I have video recordings of me sitting in my room and all the excess noise outside. They said security was talking to them but I’m not sure if they ever did because it continued. I got maybe 2 hours of sleep and now I have an 8 hour trip back home. The kids were hiding out in the stair case (that DOESNT need a key) the lady on the phone tried saying they needed a key. We’ve seen their parents around earlier in the night but they were nowhere to be found throughout the rest of the night. I’m super upset with all of this and will be posting my experience along with all of the videos on social media.

This is the second time we've stayed here and had problems with the wifi even though I'm a Hilton Honors member. I had to go down to the front desk to get the clerk to help get me me connected but we could never get my wife on. When you have business to conduct, this is unacceptable. We had a reservation for March 10th that I've canceled and booked anouther hotel;.

Great hospitality by the staff! Only complaint was that the tv in the bedroom didn’t work. I didn’t mention it to the staff, I just used the one in the living area.