宜必思杜阿拉飯店

Très bonne accueil, un bon services

I'm not aware of any other hotel chains with a presence in Douala besides Ibis where I stayed 2 nights. It was a bad experience before I even arrived. I e-mailed them to arrange the complimentary airport transfer and was met with radio silence. It was only after I reached out to Accor Customer Service and much follow-up that Ibis Douala finally responded to me. (Kudos to Accor Customer Service!) After I got to my room, I noticed a pesticide smell but I put it off as something that would go away but it didn't and was affecting my sleep so I went to reception to enquire about the odour at which point the attendant referred me to a piece of paper on the bench which mentioned that the hotel was undergoing hygiene treatment on the 2 days I was there - this was the first time I was shown this notice! They changed my room to another one - on the same floor - because the air con in my initial room couldn't be turned off, but the smell of pesticide remained but they said it was the same throughout the hotel. Luckily, the odour was less pungent on my second night - which makes me wonder why they couldn't have either 1. scheduled the treatment outside of the Christmas busy period or 2. timed the treatment so that certain floors were treated on the first day and the remaining floors the next day so that guests can stay on floors less affected by the odour - which may be harmful to one's health! The hotel room was tired and dated with dull green coloured tiles on the bathroom floor. Also, the hot water tap needs to be turned on for at least 10 minutes before there is any hot water. There was no variety to the buffet breakfast - it was the same everyday. On the plus side, the hotel is within 20 minutes walk of 2 supermarkets.

非常乾淨的飯店，自助餐種類豐富且一致。感謝所有微笑且專業的工作人員以及酒吧的索尼婭/樓上的凱瑟琳以及所有其他我不記得名字的人🙏五樓的無線網路連接有所改善。

房間的清潔度、工作人員的可用性和友善程度讓我感到驚訝。早餐綽綽有餘。 我推薦這家酒店並且很樂意再來。

Par rapport aux standards de la marque cet établissement est sur le dessus du panier. Les parties communes sont agréables la piscine jolie, la restauration très correcte dans un cadre varié. Ma chambre permettait de bien travailler avec un grand espace bureau et un lit très confortable. Il m'a été agréable de séjourner dans cet hôtel alors que je ne m'y attendais pas.

Great team spirit amongst the staffs, ranging from the security on arrival to all others. Sophie gave great care to ensuring that my room meets my expectations and exceeds by asking regular questions.. William's and Gisele gave keen attention to my stomach needs with smiles along side. Great team..