多伯恩馬丁公園溫德姆維也納之家飯店

宜人的中心位置，安靜的房間和接待處的水藝術（一個巨大的粉紅色浴缸/水桶，水每隔幾秒鐘從三樓滴下來）。自助早餐很充足，但是如果你稍後點東西，桌子上剩下的東西很快就會被清理掉，我們甚至連茶和果汁都喝不完。 從房間裡可以看到美麗的綠色庭院，晚上還有精彩的鳥類音樂會。

KATASTROPHE. Bad schmutzig lg Haare auf dem Boden. Matratze viel zu weich. Toilette noch mit Kot vom Vorgänge vorgefunden. sauna unhygienisch ohne Reinigung zwischen den Tagen. Gefaultes Obst wurde beim Frühstück erst nach Hinweisen entfernt. Buffett nicht aufgefüllt. Personal nimmt Hinweise nicht ernst und belügt Gäste. Uns wurde Zimmer in Rechnung gestellt das uns nicht zur Verfügung gestellt wurde. Niemand sollte hier buchen

我和我一歲半的女兒以及我的妻子住在這家旅館。我們到達後，奧斯卡非常友好和能幹，他還會說義大利語、英語和德語。付款後，我很遺憾地得知（根據奧斯卡的說法）由於與空調系統相關的技術問題，目前所有房間都沒有空調。可以說，我根本不喜歡在付款後才知道這個故障，因為我會離開，因為對於我們來說，有一個小女兒，空調是必不可少的，尤其是在這些悶熱的日子裡。儘管我們晚上11點到達，房間仍然很熱，溫度達到33°C，他們甚至沒有禮貌地打開窗戶讓熱量散去。進去之後才發現，其實房間裡並沒有安裝空調，也沒有分體，也沒有通風格柵，所以奧斯卡所說的只是為了掩蓋結構缺陷而找的藉口，實際上只有風扇而已。工作得怎麼樣！我不喜歡這個笑話和欺騙，因為我選擇這家酒店是因為房間裡有空調（預訂時也有說明）。 我們試著睡覺（不可能休息），渾身都是汗，這是一個很大的詐騙（也是因為我給酒店寫了一條訊息，要求安裝空調，然後確認了）和嘲笑！我希望在付款前得到通知，以便我可以組織結構變更！透明度太可怕了！

The room itself is very nice, and the parking underneath the hotel is a big plus. It's also in the center, easily reachable. When I entered the room, I noticed a fan on the desk. Strange, because the room is supposed to be equipped with an air conditioner. A few moments later I understood the reason behind it: the airco doesn't work. When 30 degreed Celcius is expected, airco is more than just nice to have. So back to the reception for help. Alas, no room was available to switch to, at least not for tonight. But tomorrow it would be possible. I confirmed with the lady receptionist that I would come by after work and I could switch rooms. No problem. Next day, at around 5PM, I stop by the reception coming back from work. Explaining that I'm here to swap rooms, the receptionist (different one) tells me: "ah no, you were going to do that this morning and you didn't show.", accompagnied by a large grin on his face, seemingly happy (for whatever reason) to deny my request. Explaining again that I specifically agreed to come by *after* work, he then admits a communication error with his colleague, and proceeds to tell me that he held the room until 1PM and now they are fully booked again. But that didn't keep him from tapping away at his computer, searching for who knows what. All that while sporting a rather arrogant demeanor. The sarcastic sounding "I wish you good sleep" at the end was the cherry on the cake. If you know upfront that there is an issue with the airco (which they did, hence the fan), and it's part of the room's amenities (which it is), no stating the issue beforehand (or at the very latest when checking in, is something I consider very bad service and all but customer oriented. Yes they promised (I've yet to see the invoice) a discount, but as I'm here for business and thus not paying for the room (my employer is), that has zero impact for me. Other than that: a fridge in the room would've been nice, and a daily bottle of water instead of just one at the beginning of your stay. It would also be good if a receptionist stayed at their reception, instead of continuously standing outside chatting away, reluctantly dragging themselves inside whenever a guest appears at the reception.

RENOVIERUNGSBEDÜRFTIG und schmutzig. Ein Hotel mit schlechtem Service weil unqualifizierten Personal Hygiene im Zimmer Ließ zu wünschen übrig. Bereits bei Bezug nur unzureichend gereinigt Rezeption nur mit unqualifizierten Personen besetzt.