AVOID THIS PLACE AT ALL COSTS. PLEASE READ ALL MY REVIEW. Dirty bath with lots of ***** hairs. Freezing cold room and DAMP bedding. Half of bulbs in bathroom not working. Extraction in bathroom not working. Taps loose on sink. Water not hot in shower. Big gap in window letting in the cold. There was a lovely log fire but this filled the place with smoke that along with the damp bedroom made us both feel unwell. By the time all of these problems had come to light it was our pre booked dinner time and too late to sort out. By this time we were so miserable we told the young man on reception that we had had enough and just wanted to leave. All we got is you can’t leave you can move to another room. We couldn’t stay any longer as we now felt so unwell. Finally he telephoned the manager, Lucy Bachelor, who was not on sight. She is the most condescending and vile person you could ever wish to speak to. She wasn’t bothered at all and only wanted to offer another room to fulfill her *********** obligation to get her money. She speaks to you like you are sh#t on her shoe. After nearly an hour in reception we decided to just get our bags and leave. We have emailed the hotel (as requested) and *********** and neither have attempted to offer any explanation, help or even partial refund. Looking at other poor reviews I see that Lucy seems to always retort back belittling her customers always making out that she is in the right. I think she deliberately tries to wind people up so that if they get agitated she can use this as an argument in her favour. Whilst we were at reception the chef appeared and was somewhat intimidating towards both of us…..but at least we got to see the chef and both thought to ourselves thank goodness we are now not eating here……he looked so scruffy just in shorts and with a dirty towel thrown over his shoulder. SO THIS IS MY GENUINE AND DEFINITELY TRUE REVIEW OF OUR EXPERIENCE AT ROSSINGTON HALL……DON’T RISK HAVING YOUR WEDDING HERE BECAUSE THEY DO NOT CARE ABOUT YOU This place needs new management. When we stayed they were extremely quiet (possibly a reflection on word getting out as to what it can be like at the hotel) but this would of given them time to easily sort their unhappy customers out. On our departure we noticed a hotel called Mount Pleasant just half mile away…..it’s a million times better. NO DOUBT THERE WILL BE A REPLY TO MY REVIEW MAKING OUT THAT THE ABOVE DIDNT HAPPEN AND THEY WENT OUT OF THEIR WAY TO HELP US OR AS IVE SEEN IN PREVIOUS REVIEWS THEY WOULD RATHER NOT HAVE CUSTOMERS LIKE YOU…….well when I have more time I will leave further reviews on different sites and forums so I can warn as many people as possible……perhaps I wouldn’t have felt so agrieved if I hadn’t wasted £225 This is not a fake review!!! We booked a particular room we had seen on line and wanted that room so to be offered a different room at around 8p.m. when we hadn’t even had dinner was just so wrong……..you shouldn’t be forced to pay for s
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