10 years ago, this would be a good 5 star hotel, however now, its surprising it can still be called 5 star. The hotel is located on a very busy street with housing surrounding it. The parking is a fence off area and only way to access it is to go behind the hotel taking small streets to get to it. Check in was such a hassle. Emailed hotel 1 week prior to confirm reservation, with no reply. 3 days prior to check in had to change stay dates. Upon arrival receptionist still had old reservation. After 15 mins of talking and giving new booking confirmation, they pulled up the correct reservation. On the first night back, door handle to room was inoperable. Had to get security and their engineer to come fix. The only good thing about the stay was how friendly some of the staffs are (doorman, security and engineer).
翻譯