多哈Lusail的Velero飯店(Velero Hotel Doha Lusail)

I have arrived T 3:15pm and the room not ready I have waited 20 min and I asked the reception guy we should check in at 2pm This is what was mentioned in a trip.com. He told me they are third-party they can write whatever they want. This is what we got. If you’re not happy I can give you a refund and you go I will never go there again and I will tell all the people I know about this

very bad hotel bath was dirty annoying stuff

* I have arrived at 2pm, they didnt check my booking details the receptionist just told me to come bock after 3pm cuz they are fully booked and no room is available * Around 3:45pm they told me that my room category is not available and i have to wait for 2hrs extra and i MIGHT get the room that i have booked for (Deluxe king bed room) or i have to take the same room with twin beds * I refused since i was alone, and have chosen my bed preferences through my booking * I came back at 5:30pm and got the same answer! I have spoken with 3 different receptionist and all of them were unfriendly ! Even their manager didnt help! * They have tried to explain for me that its my fault and that *********** is similar to a travel agency! And i dont have to believe them! Until i showed them a proof that i have chosen my bed preferences and i didnt get any email or a call from the hotel that this room is not available! * The receptionist suddenly got me an upgrade with a king bed room! And their excuses was that the hotel is under re-branding! * The receptionist gave me the key without even asking for my ID or Passport!!!!! Till i have told her that she didnt take my personal information! * The last SHOCKING thing that one of the concierge staff told me that they were searching about the owner of my bags for more than an hour! i told him that have a tag luggage and informed two different staff about my luggage (receptionist and concierge service)! They should put my luggage in the storage and not to keep them asking about their owner! This is a VERY BAD EXPERIENCE for a 5stars hotel !! Even when i tried for a help from *********** they called the hotel and no one respond !

Я хотел бы выразить свою благодарность и восхищение отелю Velero Hotel Doha. Мой опыт пребывания в этом отеле был просто незабываемым. Все, начиная от персонала и заканчивая номером в котором я проживал, было на высшем уровне. Персонал был очень дружелюбным и внимательным, а комната была просторной, уютной и очень чистой. Завтрак был великолепным, с большим выбором блюд. Отель расположен в удобном месте, что позволило мне легко добраться до местных достопримечательностей и торгового центра Villaggio. В целом, я очень доволен своим пребыванием в Velero Hotel Doha и рекомендую его всем, кто ищет комфортное и роскошное место для проживания в Дохе. Спасибо за прекрасный опыт!

يحتاج الفندق الى العديد من تحسين الخدمات من حيث نظافة الغرف وجودة الطعام وسرعة الرد على النزيل واستجابة طلباته، واسلوب تعامل موظفين الفندق. حيث انه بالنسبة لي اول مره اصادف فندق يقع في منطقة دبلوماسية مميزة وحديثة ولا يتمتع بالامتيازات المتوقعة منه.

Stayed here during our visit to the World Cup in Qatar 2022. They were still in their soft opening phase. Staff here are amazing! Everyone there tool it upon themselves to ensure my friend and I had the most comfortable stay. I wish I could remember everyone’s name but a special mention for Theresa, Kim and Geetesh. Rooms are nice, spacious and clean. Location is well situated next to a brand new plush mall and a metro station.

Best Hotel in lusail Doha Qatar Absolutely is a amazing experience incredible stay, breakfast and service. The location was very easy to visit anywhere in Qatar & Close to Al maha island, about Breakfast buffet really we enjoyed More option to choose with live Omelette Station, Special shout-out to Jassim for his Service at Q restaurant Thank you 😊

شكرا للتعامل الراقي جدا للجميع وبالاخص الاخت روميساء راحه نفسيه بالتعامل ومساعدتنا بجميع احتياجاتنا ولو ماكانتك موجوده تقوم بتوصيه علينا الف شكر روميساء❤️ كما اشكر الاخ دانييل والاخ الالباني للمساعده وحسن المعامله شكرا فيليرو هوتيل وبنكون دايما معاكم

Great service. Good amenities … close by shops. Comfortable environment around the room. Breakfast is an experience, thanks Rabiul for great service….. enjoyed the couple of nights passing by …. Next time it will be longer …. Recommend the stop over