We have stayed at this property 3 times in the last couple of months. This time, we arrived to check-in and found that the ****** and ****** hotel staff were on strike. They were operating with minimal staff and the floor in our room was so dirty that our shoes were sticking to the floor(it was nasty), there was a pair of used contact lenses on the night stand, and the room obviously was not cleaned well. I get it, staff was on strike.....but we received no emails or calls about it before arrival and we had no idea. Dining we enjoy in the ****** was closed, long lines to get service...it was bad. It was too late to cancel our reservation and I am sure that is why we had no notice. Very disappointed for a room that cost over $300. You stay at this location for an experience and they could not offer anything but a bad one. Come to find out their staff had been on strike since Oct 17th and our reservation was Oct 30th. I think they had time to give us some warning. Of course...no offers whatsoever offered for the situation and no discounted rate. I have to admit that we did not ask for a different room because we didn't have time and we figured that the next one if available would likely be just as dirty.
翻譯