底特律市中心 - 謝爾比堡希爾頓逸林套房飯店(DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby)

Very nice staff. Great location. I would stay there again. Walking distance to many good restaurants.

Parking is a cluster f**k! First I payed for valet, then valet said “we don’t park full size trucks” so I had to park offsite?? Ok fine, pay for offsite and when we came back from our event the offsite I paid for was full? Then they told me again that valet would take care of it. Nope again! So now I’m driving around Detroit looking for street parking per the recommendation of the staff. Other than that everything was fine.

Only complaint is the lighting in the rooms. Bathroom had one lightbulb and did not light up shower very well bedroom had no light. There was a lamp on the floor that was not plugged in that I plugged it in and the lightbulb did not work.

Check-in was terrible. It was over an hour long because there wasn’t a room available for us even though we had a reservation, she tried shuffling us to different hotels, and I stood there with my children in the lobby for over an hour until she could get us a room and not the room that we originally booked

We chose Hilton because we've always had great experience every time we stay at one of their hotels, including the Toronto Hilton the night before our wedding and on our honeymoon in Edinburgh, Scotland. We were in town to celebrate our wedding anniversary and we were expecting the same wonderful experience as before. It started out well- we were warmly greeted by a gentleman at door, but the representative at check in could not care less. She asked us where our "white paper" was for parking, and when we responded we didn't have one (nothing printed when we parked our care), she just shrugged and said nothing. When I asked if that would be a problem, she said no. She then asked me how many cards we wanted and then gave me our cards without telling us our room number or how to access wifi. The other rep didn't even make eye contact with us, and it felt like we were inconveniencing them at check in. The room was beautiful, and the bed was very comfortable. After a long afternoon of sight-seeing, I came back to take a shower and that there was no hot water. Instead I had to shower in lukewarm water... and at the price we paid for this room, this was really disappointing. It was already 11:45 pm at this point, and I just wanted to go to bed. Check out experience was no different than check in; same indifference from both representatives, lack of eye contact, no mention of "how was your stay". You shouldn't make your guests feel like they are an inconvenience!

Clean spacious room, convenient location, close by self park. overall nice hotel. Good cookies! Sp**** amenities, needs good breakfast availability.

Was very excited to stay at this hotel. It is beautiful and impressive when coming in. Staff was friendly and helpful. We were within walking distance of our destination. The area was clean.