I called the morning of my check in to see if we could check in early because we hoped to get our room so we can allow our 9-month-old to rest a bit from our travels from our morning, was told, " we will see when you get here." Understandable I thought. We arrived about 2 hours prior to the check in time and the front desk receptionist stated that the room was still not available around 1pm. They weren't full she said but the room was just not available. At this point, my husband and I and our 9-month-old baby waited around the front desk area.
During this time, I kept seeing other families walk in, being checked in, and handed their room keys, upon their arrival. I was confused as to how their room was available the moment they got there and and ours was not.
At 3:59pm, I went over again at this point I’m frustrated because it feels as though we are just being neglected and ignored as guest, receptionist stated "oh my god, I thought I gave you the keys when we first spoke." Keep in mind we are waiting in the front desk area for over 2 hours. If I had been given my room key, why would I be in the lobby with a baby and not in my room, I thought. Attention to detail was missed at this point.
Just felt as though our needs were less important than others. Felt very undervalued as a guest at this location.
翻譯