Staybridge Suites Des Moines Downtown, an IHG Hotel

We were passing through Des Moines on our way home & wanted to spend the night in an area downtown where we could walk around & check out some of the local breweries. The Staybridge came with very high reviews, and it was within easy walking distance to several breweries, so it was a perfect location. It should be noted that parking is extra - but it was in a secured area, so money well spent. My husband & I kept getting turned around when trying to get from the parking ramp to the hotel. There is no connected access, so we had to take the elevator to the ground level and walk around, which was a minor inconvenience. The staff was very friendly but the room itself was certainly nothing special. There was a small, fully stocked kitchen, but the setup was a little awkward and we had a view of a rooftop of some building. It was clean and fine, but not sure it was worth the price tag. My biggest complaint is the lack of hot water and water pressure. When I went to take a shower, my water was barely warm enough and there was hardly any water pressure. One thing I will say - I'm not sure what they put in, or maybe don't put in their water, but even though it took forever to wash and rinse my hair, my hair felt very clean and moisturized. Sounds silly, but from someone who has a ton of hair that is usually very dry and frizzy - it felt pretty remarkable. We had a lot of fun visiting all of the local breweries and we enjoyed a fabulous lunch at Rrackss - all just a few minutes walk!

Great customer service. The room was clean and the bed was comfortable although the bed was not made up well as the bed looked like someone laid on it. The refrigerator was loud and no ice machine so we had to get ice at the front desk. There was a smell of burned rubber coming from the electrical room which was worrisome and one of the elevators was out of order.

Everything about the stay was great EXCEPT an unknown an additional charge to my credit card for over $200. I paid through **********, used a credit for incidentals which would have had some snack charges, but my credit card was charged an additional $220.81 around 4am of my stay. I called the hotel and was told a manager would call me but I’ve not received a call.

The staff went above and beyond my whole visit. I was able to get an early check-in and a late check-out which helped tremendously for my odd flight times. Everyone was very friendly and the room was very clean and spacious. Would recommend to anyone visiting Des Moines!

Located centrally in downtown, this place was perfect for our stay in Des Moines to see a show at Wool’s and enjoy all the great food and drink downtown. Very clean and comfortable room. Parking garage basically connected to hotel. Great staff.

We really liked this motel and it's location once we caught on to the key cards and parking garage (the key card has to touch the scanner not just be waved in front of it) (the parking garage is shared with the apartments next door and the elevator takes you to the apartment - no one explained that you have to go down the ramp on the bottom floor of the parking garage to get to the motel). We were happy to have a 2 bedroom suite which works so much better for our family. We took a small walk around the area which was scenic, great vibe and felt safe. Nice restaurant really close by (Iowa Taproom). Please be sure to explain to people checking in about the parking garage!!!!!

The atmosphere was good. Lots of families were there. Clean and the front desk lady was very nice. I thought the bed was comfortable. Will stay again if in the area

Checkin process was smooth. Upon getting to our room I always check the beds…I’m a clean freak! I noticed a dried blood stain on the mattress cover underneath the sheets. After reporting to the from desk, we were promptly given a new room without delay. The cleanliness of that room was perfect! Hotel overall was clean, quiet, comfortable beds and an excellent breakfast! Would definitely stay her again!

This is a nice-new Staybridge (2023) in a lovely re-habbed area of east Des Moines. Paying, however, for parking along with taxes-fees is a bit much. Facilities are spotless, but room service doesn't do much unless you request it. Breakfast features a lot of hot food and great choices, including fresh fruit, cooked eggs/sausage, toast/bagels, etc, juices, milk, coffee & tea. Surrounding area is walkable, safe and outstanding--walk along the river, to the Botanical Center, to the Court Avenue or East Village area.