Ramada by Wyndham des Moines Airport

The staff is really great they help out a lot the hotel is nice very spacious

The room seemed fine initially though definitely cheap quality. The shower wall was not properly wiped down. The most unacceptable part was when I went to check out the included breakfast, there were cockroaches running around on the breakfast counter. One of which was inside the plastic container housing the bread and bagels. I would have reported it to the staff immediately but there was no one around, not even when I checked out moments later. So gross! I filed a complaint so they should be made aware now.

The hotel is rundown and desperate for upgrades. Glass in the parking lot building supplies are all over the place. Broken door handles and just a complete mess. Door to my room was very hard to open and then when in the room it took a lot of effort to close. Bathroom had a large hole with exposed wires hanging out over the sink. The smell in the hallway was musty. Ice maker was broken for the entire trip.

At check in, random man in breakfast area told us the front desk person would be right back, waited 15 min or more, he came in with a bag of snacks from the gas station down the street. Send your friend if you are working. Only elevator on far opposite end of hotel from front desk, our room on front of hotel, hauling luggage up a stairwell a lot easier and quicker. One room’s window overlooked ballroom, loud wedding going on to wee hours. Hotel not fully booked, why put a non wedding guest in a room overlooking it and the excessive noise? Halls and stairs dirty, questioning how often they are cleaned, did not see a single cleaning staff the whole weekend. . No housekeeping in our room while there but when we got there, there was an envelope on the counter for tipping the housekeeping staff. 6-9AM breakfast out of COFFEE, OJ and yogurt before 8AM, asked front desk to refill, he refused. Enough guests complained he made more coffee, coffee grounds in the coffee, and brought out some cases of yogurt. For around $150 a night including fees, will not stay there again.