格魯吉亞豪斯大飯店

This place has made it to our favourite stay yet! An amazing old building, super quirky. Not perfect, but that’s how we like it! We felt welcomed and relaxed as soon as we stepped through the door. Our room had a wonderful four poster bed and had one of the most comfortable mattresses we’ve slept on, even at properties costing 2 or 3 times as much. We didn’t eat there but are planning to next time as the food smelled delicious. The pub downstairs was great with an excellent selection of beers and ales. Lots of photographs and items which adds to the charm of the building. We now have a great place to stay to attend gigs and events in Derby at a great price.

I’m deeply disappointed by the treatment I received from the receptionist at this hotel. I called to check on a friend who had stayed there the night before. I had personally dropped her off at the hotel, ensuring she was safe, as she had been drinking and I wanted to make sure she got to her room safely. The next day, we hadn’t heard from her, so I called the hotel out of concern. While I fully understand and respect data privacy laws (I work in the field myself), my intention was never to obtain any confidential information. I already had all of my friend's details, and was simply asking the hotel to confirm if she was okay or to pass along a message to contact us. Instead of handling the situation with empathy or professionalism, the receptionist interrupted me repeatedly, shouting “data privacy!” over and over before abruptly hanging up on me. This behavior was not only rude but completely uncalled for. A polite explanation or a basic assurance that they would try to get a message to the guest would have been enough. Hotels should prioritize guest welfare and show basic decency to those expressing genuine concern. What I experienced was shocking, unprofessional, and frankly unacceptable. I hope the hotel takes a serious look at how their front desk staff handles sensitive situations like this in the future.