丹佛市區希爾頓花園飯店

Everything was as expected from a Hilton hotel. Location was great and reasonable parking charge for a city like Denver

Very Good

The hotel offered more than basic accommodation supplies. The room was clean and spacious. The bathroom was maintained well and amenities were easily accessible. Staff was very friendly and helpful.

Went to Denver to see a playoff game, and this hotel was great! Great downtown location, felt safe, nice area, and had zero problems. Check-in went smoothly, and the staff were very friendly. Our room was very clean and had no problems. We didn't use parking since we used Ubers but I believe there was a parking garage. Breakfast was not included, and it took a while to get served at the hotel restaurant. They were on a skeleton crew, and it was packed for the playoffs. Even then, it didn't affect my rating of the hotel, just a heads up if you're in a rush! It was a quick 2-night stay, but I can say I will definitely use this hotel for my Denver trips now.

Overall good experience but there wasn't any coffee anywhere! None in the rooms, none in the lobby, and the coffee shop was closed every day we stayed. And the man who checked us in seemed irked to be there and didn't give me the usual spiel/general information or inform me about the price of parking. I was prepared to pay for parking but the information would be neat to have up-front.

The room was very clean. The lady at the front desk and her sister and niece were all so sweet I wish I could remember her name. We chatted for a few mins. The room was very nice and if I looked out the left of the window I could see almost all of the mountains. I'm staying again in two weeks and I'm glad I chose this place. Also in walking distance of the train station and the target.

The hotel was clean, comfortable. The bar, its staff, and food, were excellent. However, the morning of my scheduled checkout, I phoned the front desk to let them know I wished to stay an extra night. They requested I come down to the front desk and check back in by 11. I mistakenly missed this check in/out deadline by 15 minutes. At around 11:15, I was rudely awakened by security and yelled at that I need to vacate immediately. I feel this was an extreme and unnecessary measure. I was treated with no grace as a guest at this establishment. I was ordered to hastily pack my things and treated as a criminal trespasser. I have never felt more disrespected by a business that I paid to provide me a service, and especially not one such as Hilton that I had previously held in high regard. I was given no opportunity to extend my reservation, as I had requested. Only told that I must leave immediately because I did not have a current reservation. The security personnel acted as if I was attempting to squat in the hotel and must be thrown out immediately. He treated me as a criminal trespasser and was extremely unprofessional, rude, and unnecessarily aggressive to someone who had simply overslept their checkout time. I was threatened with physical violence if I did not immediately adhere to their demands. After this experience with an incredibly unprofessional security member, I will no longer be staying at or recommending Hilton hotels.