丹佛中央公園希爾頓安泊套房飯店(Embassy Suites by Hilton Denver Central Park)

En general bien, en otra ocasion buscaría otra ubicación

My husband and I had an absolute wonderful stay at the Embassy Suites Central Park, Denver. I would have given 5 Star * all around if it wasn’t for the one (and only one) very rude staff member working the night shift. I will say that everyone else was so kind, attentive and over the top professional. Breakfast’s were amazing, happy hours a big plus! Our room was comfortable, clean and spacious!

The property is starting to tire, but the people and the amenities keep it a top-rated property. Parking is a little confusing. There are signs and QR codes in the parking lot, but nothing was ever said about them at the front desk. It was cold and snowy so we didn't stand around outside to snap a picture of the QR code. We did ask at the front desk and they gave us a card with the QR code (wondering why they don't hand those out at check-in and explain it's required.

This linked us from the slopes to the airport for a night. The area of town was a bit sketch and the hotel itself was dated...but service was very good and our stay was nice.

Not a real warm check in or check out. Staff seemed bothered. Amenities were wonderful, especially evening reception. Very generous. Clean, beautiful hotel but very dark at night inside.

Breakfast was bery good. Elevators did not work on one side of the building. TVs did not have the right titles for the channels. Could not call front desk. Called house keeping for towels for pool did not get. Called 2- 3 times no answer. 1 washer did not work. Very hard to talk to a person at front desk. Not very helpful.

There was one person checking people in, they gave us the wrong room (king bed, we booked two doubles) told us the hotel was fully book and nothing they could do. We had 5 people and two had to find other accommodation. The parking was paid, which wasn’t advertised. The bathroom by the bar had feces on the floor of one stall, no toilet paper in two of the 4 remaining stalls, of those only two doors worked and one was clogged. I went to the bar to tell them and there was two men behind the bar, one obviously a manager. Both ignored me ( it was 6pm). The manager looked at me and walked away and I finally got the bartender to’ acknowledge me and told him about the bathroom. He said “yeah we have a big party back there”, like that was an excuse to have the bathroom in that state. On top of that two of the four elevators were out of service.

Everything was great, except the bed was small and uncomfortable. The pillows were tiny. The breakfast was great!

Embassey Suites does not like it when you book through a 3rd party. I always have trouble when checking in. I will have to book directly through through Hilton for them to honor my request such as adjoing rooms or rooms near each other. They put us all on separate floors.