Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. To most, those are just words but to those in the hospitality industry, it’s an honor code that one lives by in not only work but in life. The Ritz Carlton Denver is a role model for true genuine hospitality. The level of passion, kindness and pure sincerity that this entire Team exudes sets them apart from any and all other hotels I have ever experienced. I wanted to take a moment to tell you about our dear friend’s experience this past week and how incredibly grateful, not only the Tan family is for your hospitality but also, how grateful their entire circle of friends and family are and will never forget the once in a lifetime experience that you gave them! Harvey Tan is 6 years old and has the kindest soul that you will ever meet. You can attest if you had the pleasure of meeting him while he visited! He is a one in a million kind of kid who is respectful and sweet and so considerate of everyone around him. Harvey suffered a seizure this past May, which caused the discovery of multiple tumors found in the back of his brain. After an MRI, it was quickly discovered that Harvey had cancer, more specifically, Li Fraumeni. This is a very aggressive type of tumor so, no matter how much of it the neurosurgeon will get out l, the cells are always there beyond what the naked eye can see, growing. He has been given a timeline of 9-24 months. This is not a curable type of cancer. The family is now only buying themselves time with Harvey. Future treatments will likely start in a week, the first being a six week course of radiation somewhere in Texas. With this devastating news, everyone’s goal now is to make the best of the time we have with Harvey and make sure he lives out the happiest life he possibly can with the time he has left. We found out that his favorite band is AJR and that they had a show coming up in Denver prior to his first radiation treatment so we made it a mission to get Harvey to his first ever concert! Concert tickets were handled, flights were secured and then of course it came time to book the hotel, obviously it had to be the best because this kid deserves nothing less. I reached out to the Ritz Carlton Denver as their reputation is regarded as the best, not looking for any handouts or comp rooms, but merely to make the hotel aware of the situation for a Harvey and his mom when they arrived. I had absolutely NO IDEA that this property and Team would have made this the most incredible experience Harvey has ever had and will cherish forever. I want to start by thanking Brad Mills, GM, for personally responding to the initial email sent about Harvey and for personalizing that conversation rather than just sending a generic reply and comping a room. Thank you for taking the time to ask the questions about all of his favorite things and for your empathy; it is extremely apparent that at the Ritz Carlton Denv
WORST hotel experience I have ever had in my life. Actually, take that back it nears the top of the list for one of the worst experiences I have ever had in my life. We rented the room online through a 3rd party company called Super, who we have used numerous times before. Checked in the evening of the first night, got our room, paid the deposit and everything was fine. Booking was pre-paid in advance and for two days. It was myself, my partner, and our 3 year old little girl and we are in between housing currently. At the hotel all day long and evening of the 2nd day. Not from this area, but have friends living down here and later in the evening invited our long time friends, that live a mere 4 blocks away (a couple) over for dinner. Had dinner, sitting around talking and catching up, (we are also 4 logical, responsible, 40+ year old adults, behaving as such) and suddenly at about 1230am the phone rings and its the woman at the front desk. Side note: my partner is super calm and passive almost to a fault, Ive never seen him get angry, yell at anyone, or ever raise his voice). So she calls and is immediately screaming at him as he is looking at me with these huge eyes trying to follow her as she is yelling and threatening us. She informs us that we have 5 minutes to come down and pay the room or we are kicked out into the cold (it was roughly 15 degrees that night, our daughter was fast asleep, and by now its past 1am) he explains to her that we pre-paid through a 3rd party, so yes we have paid and if there is an error its not on our side as we have a full receipt and proof we paid for the room and paid the deposit for our stay through the front desk upon check in. He also questions why she decided to wait until one in the morning to decide to call and let us know about this since we have been here since yesterday and this is the first we have heard about any of this. She is screaming ”I don't give a f#$k, now its four minutes and ill have a swat of security guards at your room throwing you and all your belongings out!” and slams the phone down. All four adults could hear the entire conversation she was yelling so loud and all four of us were in disbelief. I felt like I was in the twilight zone. I immediately started the process to get on the chat with Super.com while I was pulling up my receipt as proof of full payment for my partner to bring down to the office and show her. I suffer from pretty significant PTSD and anxiety with panic from being the victim of a violent crime in 2007 where I almost lost my life and don't deal with conflict or stress well, especially to this extent. My partner was in the service for 10 years as an Army Ranger, and our friend that was there visiting us also served 10 years as an Army Ranger. Both suffer from significant PTSD stemming from active combat, our friend suffered a TBI while getting blown up by an IED. We also have with us a small child who is entirely innocent and helpless and fast asleep. Before my pa
訪訪客Anna and Gisele showed excellent qualities for customer service taking care of needs and communicating well with me on my stay at Comfort Inn they are the most amazing host front desk attendant that I’ve had the pleasure of dealing with in quite some time they were resourceful intelligent kind pleasant funny and they made my stay worthwhile you can guarantee that I will stay at this comfort inn because of Anna and Gisele you get the opportunity come in and talk to him and you’ll see what I was talking about they are absolutely amazing you’re lucky to have them on your staff timdixon