迪卡爾布縣Oak Creek Park附近住宿

THIS HOTEL IS DISGUSTING!! If I could give a zero, I would have. My family was in town for a soccer tournament and this was the team's hotel for a stay to play tournament. Never again!! Outside of the hotel, in the elevator and in the hallways had a musty odor and smelled like ****. Room was infested with tiny roaches and just didn't feel super clean. I don't do bugs! Had booked two nights but checked out after the first night for better accommodations somewhere else. The owner should be ashamed of these issues, because based on reviews, this has been going on for quite some time. Get your act together. Close this place down and get rid of your roach problem, and bring in a professional cleaning crew for a deep clean.

住過很多酒店...大多是萬豪,這家酒店不符合萬豪標準,我們整天坐飛機晚點入住,差點離開,找了別的地方,但決定入住,因爲我們太累了。我讓前台接待給我們一個安靜的房間,他一直說他會,這將是高樓層。房間在5樓(不高),就在電梯前。他們有家庭團聚,會議正在進行,晚上11點聲音太大了!房間從來沒有涼快,牀很糟糕!就像我之前說過的那樣,我大多住在萬豪,通常喜歡牀墊,但這不是萬豪正常的牀墊。它也看起來像是更新了,但是誰做了這個改造模型,做了一些工作。

交通不便,但是如果您有車輛,這是一家可以免費停車的酒店。房間很寬敞,但總體感覺並不乾淨,房間之間有噪音。內部游泳池還可以。

客戶服務太糟糕了

我的房間很乾淨,位置很好,工作人員很友好。我強烈推薦這個

這是一個開車前往的美麗設施。大廳的裝飾很漂亮，感覺很豪華。房間裡看不到太多風景，但我的加大雙人床房面積不錯，而且乾淨。房間的佈置也很好，衣櫃上的穀倉門也很漂亮。健身房和泳池區非常好。停車免費且方便。它非常靠近許多餐廳和購物商店。我肯定會再次預訂。

What I liked - very close to lots of businesses (ie, grocery, liquor/package stores, shopping) and near to Norcross which is a very quaint town with lots of nice restaurants and boutique shops. Rooms are spacious, staff is friendly and attentive. We called for extra towels and the response was quick. Restaurant staff were friendly; however staff were rather harried for Friday evening and could have used additional staff members to help with the crowd. What could be improved upon - left our room early in the day and returned to find it still unrefreshed at 3:30pm. When we called for additional clean towels, advised desk staff that we were preparing to attend a wedding later that day and needed the towels but that the room wasn’t refreshed. A staff member came about 45 to 60 minutes later and offered to refresh the room but by that time we needed the bathroom and she replied that she couldn’t return as her shift was ending. Refreshing a room at 4:30pm is a bit late (maybe because it was Saturday and they didn’t have enough staff?) and they could use to get this done sooner.

I want to say that the five stars for this review are almost entirely because of the customer service we received from Brandon, who was working the front desk when we checked in and each night we stayed at this hotel. My boyfriend and I live in Hilton Head, South Carolina, and came to Atlanta for my birthday. I have been vacationing in Atlanta for years and this has always been my hotel of choice to stay at when I am there. This time, there was an issue with the first room we checked into and when we informed Brandon he more than compensated for the problem, including moving us to an upgraded room. I wish I could stop the review here but to do so would not be giving a fair and honest account of our stay. As previous recent reviewers have stated, the rooms are in desperate need of renovation/updating. The room we were moved to was very nice and the bed was so extremely comfortable that we wanted to take it with us. In fact we were so pleased with the customer service we got from Brandon that we ended up deciding to stay an extra night when we had only planned on staying one night. However, I did discover black mold on the ceiling above the toilet and water continuously dripped from the shower head in the shower, which I'm sure is costing a fortune for the hotel. The breakfast staff was super friendly and the breakfast was excellent. We also received two free drinks for my birthday and this is where I feel that I need to address what happened. When my boyfriend and I went to the hotel bar to redeem our drinks, the female bartender acted annoyed and immediately let us know without us asking that the drink coupons were only good for house wines, house liquors and domestic beer. There were a few hotel patrons sitting at the bar at this time. We ordered two house brandies and the bartender used a jigger to measure the liquor out for our drinks and discovered she was a little short on the second drink. She turned and asked me if that was okay to which my boyfriend asked her if she could just pour the little extra into one drink and then one of us would get something else, and we would even pay the difference. She was not happy with this, so much so that another customer asked her what the problem was to which she replied that we were getting ”free drinks”. I have been a bartender for the past 18 years and I'm still currently a bartender and talking about tips or how somebody is getting something discounted or free is something that you never do because it's unprofessional, especially talking to other customers about it. She ended up just embarrassing herself because before we came down from our room to get our drinks I had calculated a good tip for her and despite the incredibly rude service I still left the tip for her, which came out to a 25% tip if we were to have ”paid” for the drinks. Because she was speaking negatively about us to other customers-when we had never seen her before that moment-I felt the need to defend myself to the peopl

總體來說很喜歡酒店。牀還可以。早餐很棒!我不喜歡的是停車每天付20美元,Wi-Fi每天要付4.95美元。