Booked through Agoda with a confirmed reservation and stated price. On arrival, the property initially claimed they had no booking, then later “found it.” They then said they do not accept card payments (not disclosed during booking) and attempted to charge a different amount than what was confirmed. The manager, who was contacted by phone, suggested canceling the booking instead of resolving the issue and was dismissive during the conversation, which delayed check-in unnecessarily. The room itself was clean and seemed fairly new, which is a positive. However, the overall experience was overshadowed by poor management, lack of transparency, and an unprofessional check-in process. Travelers should be cautious and ensure all details are confirmed clearly before arrival.
翻譯