辛辛那提東北部凱悅嘉軒飯店

No sleep, bad stay. It’s clean though. Check in was quick and easy and the room was clean and neat. That’s the end of the good. I reserved a king bed with pull out couch. Because two grown adults don’t fit comfortably on a full size bed. I shouldn’t have to sleep separate from my husband. No other king rooms were available with the pull out couch, for our daughter. So we slept extremely uncomfortably all night, well what little we could sleep. Between the hard mattress, and ridiculous amount of noise. We got maybe two hours of sleep. We had to call the front desk multiple times from midnight to 1:30am because another room had what sounded like a 12year old girls cheer team celebrating a birthday until 2am when it finally stopped. I’m sure the front desk would have known before 1:30 had they bothered to answer the phone. 6 calls before someone finally answered. I will never stay here again. Front desk people are rude. You can hear every single breath someone takes in the hallway, beds are hard and small. We got the room on a deal so I thought we would try it. But god do I wish I stayed with my regular place. Never again.

There was a musty smell in the hallways and even worse smell in our room. I had to buy febreeze plug in to reduce the smell. Beds were too small for me and my family of 4. Weird setup for bathroom and bathroom sink. Not enough towels in pool area. Hotel and room was clean, staff was very professional, hotel location excellent close to stores highway and restaurant, kitchen in room was very convenient.

Our bathroom was covered in black hair. Asked to change rooms and the lady at the front desk got an attitude.