迪爾菲爾德凱悅飯店(Hyatt Regency Deerfield)

It looks way different from the pictures. Hallway and stairs look too old, carpet in the halls is lifting. The rooms are clean and spacious but bathroom shower only has half a glass door and water is able to get out which sucks because it gets cold when you shower. The A/C barely works it got super hot at night. It says there a pool once we got there they said that they don’t have one.

We have stayed at the Hyatt in Deerfield countless of times and I’ve never been told about an early check in fee. I was never made aware that they now charge $30 for early check-in. Of the many many times we’ve stayed there this is never occurred until yesterday. I will never stay there again. Hyatt in Deerfield. You need to train your staff to be accommodating and friendly. You’ve just lost a great customer. There are so many other hotels to choose from in Deerfield and now you’ve given us the greenlight to do that.

Location is decent if you like to stay out of chicago. It would be a 30-45 min drive. Save tolls by taking I-94. Can get stuck in the rush hour traffic if heading to chicago. They really don’t care about customer experience but will let you know they do. Managerial staff also really don’t care much. They did offer us points because they didn’t send room service for two days even with advance notice and made it sound like they are helping us out. We did not take it because they don’t accept their mistake. Bedsheets are getting old. No cameras in parking lot. So not safe from that stand point. Pricing wise, with this service should be 60-70$ a night but they would charge more and don’t give things in return.

Air not working in the room, said they had a pool but the whole hasn’t been working in months. Dirty towels right outside our door when we didn’t check in until 7pm.

The room was tightly built. The beds were full not queen as advertised... supplies woof towels were made insufficient for 3 guests.

Un poco lejos pero el hotel vale la pena

Room was very comfortable, clean and quiet. Location provided great access for business in the northern suburbs

Un poco retirado pero vale la pena