溫迪凱特浩楓套房飯店

Not again Ripped bed sheet. Not a great look. All the chairs look like this. Not comfortable and kinda gross. Also terrible customer service.

This property needs some heavily improved updates. I was checked into room #216. When you first walk in the room you get an uneasiness because at first glance the carpet is dirty, the couch had various spots and stains on the couch, and the lighting isn't the greatest. The amenities in that location is second to none. It's plenty of things to do for enjoyment. As a matter of fact there's a movie theater in the parking lot right next door. So when we came back in and relaxed, i was getting bit left and right. Usually bed bugs crawl back in their hiding spaces, but these bugs just crawled in the open comfortably. Then you seen even smaller ones which you can assume that eggs have hatched. So i confronted the gentleman at the front desk and i showed him pictures and he was apologetic, and gave me another room (#316). So we ran to a store and grabbed some bed bug spray, went up to room #316, sprayed the perimeter, and went downstairs and sprayed our personal belongings before we packed and went upstairs to #316. By the time we went upstairs and checked the bed we seen small ones crawling on the mattress. We went back downstairs and showed him the video and he was apologetics once again and tried to hand me another room key and i declined and told him, there's no way you couldn't have received previous complaints about bed bugs being in here. This hotel is infested with them! I asked for a refund and ofcourse that's a process so that's literally pending right now.