Homewood Suites by Hilton- 錫拉丘茲卡里爾環島

We got a phone call the morning of our first Night stay to tell us our Room was not available anymore for our stay. So instead of having a suites for a family of 6 with a full kitchen, we were offered two non-connected bedroom with 1 bed each. For 6 persons, we had to Buy inflatable matresses to fit us all. Those two rooms were even more expensive than what we should have paid for less. We had to split our family over two bedrooms and had no kitchen for cooking. Never again we will book either at this hotel nor with *******.

Hotel is under reservation and did not tell us until we were checking in. The whole hotel reaked of chemicals. The night front desk person was rude. We had to go to hotel next door to use the pool, was limited to 30 minutes but another family that was in there way longer than 30 minutes was never told to leave.

The check in was a little rough-and the receipt has the wrong address for me as well. Don’t k ow how that would happen. Like REALLYwrong-I live in New York on East street and this had my name with an address in Las Vegas Nevada

The pool had what I can only call a “skim layer” on it. From desk said it was a busy weekend and lots of kids not showering before entering causes it. We had a 12 checkout but as we were changing in our room at 10:45 housekeeping unlocked the door without knocking and came in. We called out and they excused them selfs and back out. Front desk said, sorry but no explanation on why they just walked in to our room. Not a great stay at all. The attendant at check in was pleasant. The apples at breakfast on our last day were wrapped in plastic wrap. I grab one to take to our room, unwrapped it and it was rotten. Stayed in Syracuse many times, first time at this hotel but left with a very bad experience, didn’t get to go into the pool.

Our room was very spacious and more than enough room for the three of us. The hotel was nice and the breakfasts were great. However, one of the main reasons I chose this location was for the pool. My 4 year old loves to swim so we wanted to swim everyday of our three day stay. Unfortunately the pool was FREEZING. We attempted to swim one day and my daughters teeth started to chatter. When I spoke to the front desk they advised that the pool was 80 degrees, which was clearly false. They was a tarp over the ceiling in the pool which suggested to me that the dehumidification unit was broken, likely the reason the water was cold. When I brought this up with Melissa she brushed me off. I wasn't pleased with her reaction to the situation, basically suggesting I was off my rocker. I let it go but if you are planning on using the pool here make sure to check with them that they have fixed all their issues.

Nice hotel, Expensive for graduation weekend but that is typical. The staff was very friendly and breakfast was great.