達文波特希爾頓逸林飯店

Do not recommend This was a really horrible stay for us. The first night we got there, one of the elevators was broken so it took about 15 minutes just to get up to our room. When we got to our room, the door was broken and we weren’t able to lock it. Instead of giving us a new room, we had to wait for maintenance to come up and show us a temporary fix to lock it for the night. They ac was SO LOUD in our room and didn’t seem to be working. There was no room service while we were gone all day on Saturday so we came back to no towels and an unmade bed. The whole place was humid and had no air. I would definitely not recommend this hotel for the price.

The door to the room was hard to open and close. The AC in the room didn’t work and leaked all night. When mentioned to a worker no apology was given, they just “wrote it down in a book” and went on with their day. Terrible customer service

When we arrived early with the intention to ask to leave our bags, there was no one at reception. When a woman finally appeared her first words were its too early to check in. No good morning no welcome to the Hilton. Very unwelcoming. Then we were charged for breakfast when our booking through ******* included breakfast. When I spoke to the manager Christine she initially said that I would have to follow that up with ******* it was nothing to do with them. When I prompted her to take a further look into the booking, she told me to come back in half an hour. When I came back, I showed her my booking confirming it included breakfast she said she would sort it out and refund the charges. She gave me a voucher to show for breakfast the following mornings. They have not refunded me my $38. I have sent them an email 4 days ago. I have had no reply and no refund. I am very disappointed in Hilton. This is an international hotel chain. Very unprofessional attitude. Very poor customer service. Reception could do with some meet and greet training.