斯提普蓋特貝斯特韋斯特優質飯店

Barking Dogs Had issue with large dog barking early waking up everyone 3 hours early after a long travel day the day before and being exhausted. People weren’t even supposed to have dog in that room management confirmed they lied and said they didn’t have a pet. Manager said sorry and that was it. No discount offered until I mentioned head office then he started back pedalling. He than offers 10% and said I have to promise him not to call head office. I said head office should know about my experience and offering me nothing until head office was mentioned. Then threatened me saying he is giving me nothing back and saying I can’t book through Best Western anymore. Mold on bathroom ceiling and stains all over carpet not sure how this hotel has high ratings. Would have not bothered to rate until the Manager chose to act the way he did. He did assure me the people with the large dog got charged extra though. Not sure how that helps me?

I liked the location. All the machines in fitness gym were broken or didn't function properly and no notes indicating out of service. The cold water in fitness area didnt work. There were no towels in fitness area. The entry door in southwest corner slams shut. There were many times people came in and out in the middle of the night making it difficult to sleep. The breakfast items didnt get replenished regulary. There was no meat or bananas for breakfast. Not many healthy options. They did have free hot chocolate.

I searched for days to find a hotel for 1 night for me, my mom, and my 2 yr old grand daughter. I wanted both an indoor pool and a jetted tub in our room, ALL for my grand daughter to have as much fun as possible. This place appeared to accommodate all my needs per pics and description, but I was very wrong. To start I recommend removing the pool completely because it is not usable at all. The water was freezing cold and there were dead flies and ants floating all over it. My poor grand daughter was so upset, crying because we could not swim. The room itself was absolutely filthy, has not been dusted in at least a year, and the phone we were supposed to use to communicate with the front desk had buttons so sticky we could not punch numbers in, not usable at all. I tried calling the front desk from my cell phone several times to discuss my concerns, but after 5 attempts where it just rang and rang, I was forced to physically walk the phone down there in person. I was expecting it to be busy with a line of customers, or to at least see the clerk on the phone assisting someone since my calls went unanswered but there was no one else there and after the treatment I received I would assume they are glad no one else witnessed it! The response I got was very nonchalant, I was treated like I was the problem, a nag over reacting, absolutely no urgency to assist me or improve my stay in any way. An “we are sorry” is not enough at this point. I warn others-DO NOT STAY HERE!!!

Hotel was ok. Room was large. Floors especially in the common areas were sticky. Would not recommend the breakfast.

The hotel was a wonderful stay. Would suggest staying here. Staff friendly . Hotel clean and convenient.