Moved to 3 different rooms. First room was trashed when we came. They never cleaned it. Then they moved us without hesitation and that room was so hot we hardly got any sleep the first night. But at least it was clean. Then they moved us again: the third time. The room was clean and definitely colder. We had two dogs with us so we had to go up and down stairs with them to let the outside to do their business which I wasn’t happy about. Would have preferred a room on the main level for them. The pool and sauna and hot tub were amazing my two kids loved it!!! All in all, they were quick to fix things. Also very nice and accommodating. I would come again. Just try and make sure rooms are clean and we can get a main level with our fur babies.
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