大吉嶺埃爾金飯店的評論

地點優越，飯店環境優美。由於歷史原因，房間的某些部分可以稍微翻新一下。臥室整體而言非常漂亮，很有特色。工作人員非常樂於助人，也很友善。

All was very good and service was great

Very good location! Well maintained property and rooms. Staff is friendly and helpful.

Oh dear! Heritage but chaotic and disappointing. This hotel could be so much better but it’s stuck in the past. The good - the lounge is lovely and check in is efficient. The rooms are cleaned well and staff try to be helpful. Fantastic views! The not good: breakfast. Fruit tasted odd - almost a bit “off”. Eggs have to be ordered. You might get them within 15 minutes, or you might get nothing. Ditto coffee. You make your own roast. There’s a table spoon size portion of marmalade on the table for 4 people. Butter is little more than a teaspoon in size. Warm milk with the cereals and little choice (2). Easily the worst breakfast of anywhere we stayed in India. Tour company chose the hotel. The room - good size but very average bathroom with barely functional shower over the chipped bath. Poorly lit. Towels - thin and grey. They had seen better days as had the bed linen. No crisp white sheets here! Blue brushed cotton sheet under a similar white duvet cover. Very heavy duvet and two hard pillows each. Bottom sheet was stained. The worst bed on the holiday by far. The garden - attractive covered seating area marred by plastic covered cushions on the garden furniture that were tired and unattractive. Should be much better. Bottom line - this hotel needs an overhaul and better management. It’s not good enough and is resting on laurels gained in some bygone era. I’d look elsewhere.

Don't get fooled with the pictures shown specially the bathroom pictures,they r far away from reality n even d food is average specially for vegetarians most of all there is no view from d room as they mention in their room types u get a city view from few rooms but valley view is not at all there.

So we were 3 couples and my husband and me were with an infant. Our daughter is 8 months old. We had booked the deluxe suite so that we could get a bigger room. To begin with first of all, this property is completely run down. Literally apart from the lobby no place is maintained. The room is so rundown as soon as we entered we were all sneezing because of the dust on sofas and beds etc. and what follows is even more disgusting. My husband and me spotted 3 big rats in our room. We try not to think about it because it was extremely traumatic for us. We even had our tiny daughter. We screamed and ran out of the room and were then moved to the newer wing of the property. It was a nightmare. My husband and I decided we will never ever stay in a cheap hotel like this for the next few years. For the same price- Mayfair is 100% way better and more maintained. The kitchen is soooo dirty. The service is so slow. Please don’t stay. And if this experience is not reason enough for you to decide not to, I don’t know what is. After a lot of fighting, we were moved to the newer wing of the property that was cleaner but the linens were same, dirty and old. We were refunded for only 1 night when we stayed there for 2. And none of the consumables were waived. Which as per me was not at all adequate considering the trauma we as a family went through. Sleeping on the bed under which there were rats can be nothing short of a disaster for any hotel. BOYCOTT THIS HOTEL NOW.

One of the worst hotels in Darjeeling. Extremely run down with absolutely no service. This heritage hotel is so heritage, that rats love it. On the 1st night of our stay, we found rats in our DELUXE SUITE that we had booked for 11.5k per night. We were travelling with my 7 month daughter and we were terrified. Does this so called “heritage” hotel know the risks of having rats? Millions of infections could have attracted the baby. Extremely pathetic service in breakfast, lunch and dinner as well. Kindly avoid the hotel at all costs. We demanded that they shift us to the “new” wing which is a little bit better than the old wing. The kitchen and eating area is in the old wing which is not in a fit state to be called a hotel. It’s also not very close to Mall Road, it’s a 5min walk and to reach there you have to walk through a very thin shady lane. Not safe at nights. When they tried to find the rats that had entered our room, they removed the huge pile of dust which was sitting under the sofas and our beds. If you have asthma or any dust allergies, best to look for better options. Mayfair I hear is really good. Please don’t waste your money and health here. Safety rating - 0.1/10 Cleanliness - 0.1/10 Food - 0.1/10 Service - 0.1/10

我們在大吉嶺的埃爾金酒店住了三晚。我們住在丹增樓（Tenzing）底層的一間高級客房。飯店之前告訴我們，房間的景色不太好，只有一扇窗戶對著馬路。飯店位置很好，距離市中心的旅遊景點（char rasta）步行約5分鐘。但在大吉嶺的路上行走很麻煩，因為道路狹窄，而且車來車往。飯店前台工作人員非常樂於助人，從預訂到入住期間（入住、退房等）都盡心盡力。飯店的客房分佈在兩棟建築物中；最好選擇與前台位於同一棟建築物的客房，因為這樣可以更方便地前往休息區、餐廳和酒吧。我們住在丹增樓，步行不遠就能到達，但如果天氣寒冷或下雨，這可能會有點不方便。房間相當寬敞，有一張床（兩張小床拼在一起，兩張單人床墊之間有小縫隙）、兩張椅子、小桌子、電視。床絕對達不到標準：床墊很軟，床單太小，容易從床墊下掉出來，被子又舊又破，沒有合適的罩子。沒有中央暖氣；房間有加熱器，但需要一段時間才能加熱房間。沒有書桌。這是一家老酒店，有其魅力等等，但這也意味著存在一些小不便。浴室經過翻新，有一個提供熱水的間歇泉、一個浴缸和一個淋浴間。有一些基本用品，如肥皂、針線包、牙具——沒有剃須用具，毛巾有限。浴室裡有一個帶小儲物櫃的小衣櫃。客房服務做得不徹底；好幾個地方都有污垢，包括浴室的鏡子上。我們第一天入住，房間裡沒有茶/咖啡，打電話後他們才提供。我們叫過一次客房服務，速度很快。我們每天都在餐廳吃早餐，早餐很簡單但很好——果汁、麥片、烘焙食品、雞蛋，還有一些印度小吃，例如poha、idli等等。我們吃過一次晚餐，結果非常失望——煎餅硬得像薄脆餅。他們還告訴我們晚餐必須在晚上7:30之前預訂，但沒有告訴我們他們有自助晚餐。價格讓人難以理解，一些常見的菜餚非常昂貴，而其他一些菜餚，例如印度咖哩，卻很便宜。總的來說，房間很實用，大多數員工都很樂於助人，態度也很好。我們上次旅行時住在梅菲爾酒店，那裡更好（價格相同）。

My recent experience at The Elgin Darjeeling was nothing short of disappointing, marred by the hotel's of Ms. Subrata Nandy. From start to finish, it was evident that she lacked even the most basic training in guest relations. The rudeness exhibited by Ms. Nandy was simply unacceptable. It was abundantly clear that they were ill-equipped to interact with guests in a polite and respectful manner. Their fake attitudes only served to exacerbate the situation, leaving a sour taste in my mouth. Furthermore, the complete lack of coordination among the backend team members was glaringly obvious. It was as though they were operating in solos, the frontend team was completely unaware of the email that was forwarded to me from the backend. Adding to the frustration, most of the phone numbers listed on the hotel's website was non-functional, making it difficult to contact the staff for assistance. This lack of accessibility further highlighted the hotel's disregard for guest satisfaction. What's more, despite providing ample evidence of a legitimate reason for canceling one of our booked rooms due to a guest's unfortunate accident, the hotel refused to issue a refund or provide a credit note for future use. Ms. Subrata Nandy's repeated abrupt call disconnections during our attempts to resolve the matter only added insult. We’ve almost paid 1 Lakh for 4 rooms for 2 nights. We’ve just requested to cancel 1 room before 72 hours of check in, that’s it guys. A perfect example of a big hotel with a small heart. I don’t believe how these guys are making it to the hospitality industry. In conclusion, The Elgin Darjeeling offers subpar service at an exorbitant price. If you're looking for a heritage property with rude hospitality, then by all means, book a stay here. However, if you value professionalism and guest satisfaction, I would strongly advise against it. My experience with Ms. Subrata Nandy has left me deeply disappointed and disillusioned with this establishment, specially her rude behavior. I think she is a complete misfit for your organization, she is only fit for the hotels that charges less than 1K per night where the primary focus of the guest is cheap price and not services.

Heritage hotel but very clumsy, rooms have no view, at least they prefer to offer rooms which are dingy and claustrophobic with single window with filthy view. Despite most rooms vacant they prefer their guests to enjoy in such rooms. One of the rooms no 51 2 nd floor does not require bathroom as the ceiling itself acts as shower when it rains. Had I hopes for this property but comes out to be hopeless, As a mockery they the reception offered to change the room but on the next day which happens to be our check out day, Much better properties available at much lesser tariffs- so better stay away. They offer limited time for food also which is impractical.

Elgin is elegance epitomised. The warm hospitality extended by every member of the staff—beginning with manager, Badal Majumdar, and extending to Chef Raja, Subba, Ashok, and the rest of the team—is truly commendable. It is this genuine care and attentiveness that draws us back to the property time and again. They possess an intuitive understanding of how to pamper their guests, seamlessly ensuring comfort while delighting the palate, all with remarkable warmth and finesse. The rooms are impeccably maintained, and the landscaping is nothing short of exquisite. Every nook and corner of Elgin is picture-perfect, reflecting a harmonious blend of elegance, comfort, and thoughtful hospitality.

Elgin Darjeeling is a beautiful heritage property that truly reflects old-world charm. Our three-night stay in the Deluxe Suite was very comfortable and we thoroughly enjoyed the experience. The main building stands out with its vibrant decor and classic colonial character, adding to the property’s timeless appeal. While the food spread was limited, the dishes were delicious and the attentive staff made the overall dining experience enriching. The room was thoughtfully decorated, and the bed was especially comfortable and warm, perfect for Darjeeling’s chilly climate. Overall, it was a memorable stay and I would definitely recommend this property.

Sadly this was not a good experience Hotel is not clean or cared for. Very run down. Needs a complete refurbishment Staff were lovely but poorly trained Food wasn’t good

I was so disappointed with the Elgin. My room was not clean, the light switches were dirty, the settee so stained and grubby I would not sit on it. The duvet cover didn’t seem to fit the duvet, one curtain was hanging off and they were very worn. Food quality was ok, but nothing special. The waiters were pleasant but service was slow. If as much trouble was taken on the inside as was on the manicured lawn it may be different. Seemed very unloved and in need of a complete refurbishment.