PLEASE READ THIS REVIEW CAREFULLY BEFORE YOU BOOK.
Worst experience I’ve ever had — misleading rooms, poor hygiene, hidden charges, and intimidating behavior
When I went to the Golden Tulip, they first told me they didn’t have a room. I checked online while standing there and suddenly there were many rooms available, so I booked one room with two beds. After that, they still gave us a room with one bed only. I told them I booked for two beds, but they said this is the only room and if I don’t like it, I can leave. I asked to speak to the manager and requested an extra bed; only then did they add it.
Inside the bathroom we found a cockroach.
In the fridge they put water and snacks, but no one told us these would cost money.
At checkout, I went to pay for the restaurant charges and suddenly I saw an extra $47 added. They said it was for room service/minibar. They also said there was a paper in the room explaining this. I went back and looked carefully. There were many papers in the room with instructions and details—who reads all of that on vacation?—but I didn’t find anything clearly saying we had to pay for the snacks if we ate them.
I called them and asked them to show me the notice. They came and, guess what, there was a very small paper hidden above the fridge. How is anyone supposed to see that? I told them no one informed me and I can’t pay for something that wasn’t clearly shown.
We were in the middle of the night and had a 5:00 a.m. flight. I asked them to call the manager. They said the manager was sleeping and if I wanted to talk to him, I had to wait until 9:00 a.m. I told them we had a flight, but they didn’t listen. The staff then acted in a way that felt aggressive and intimidating. They took our luggage and put it in the office, and we couldn’t take it back while the dispute continued. We called the police after they started to attack us and they hurted me, and they threatened us with a gun, but it was late and they took time to arrive. In the end, we paid the money just to get our bags and leave for the airport.
This is the worst hotel I have ever stayed in. My advice: do not go there. I have photos to support what happened. Choose another place and stay safe.
住宿方回覆: Dear Li,Thank you for sharing your feedback. We’re glad to know you appreciated our central location and the quiet atmosphere offered by our higher floors. Our team is continuously working to enhance guest comfort and experience, including our facilities and overall connectivity. We truly value your comments and hope to have the opportunity to welcome you again.Warm Regards,Guest Relations
住宿方回覆: Dear HoutianlimingThank you for taking the time to share your experience with us. We appreciate your feedback regarding the location and environment of our hotel, as well as your comments about the room decor and amenities. We strive to provide a comfortable stay for all of our guests.We’re glad to hear that you found our security team welcoming and that you enjoyed the rich variety of breakfast options, particularly the coconuts.We value your feedback as it helps us to improve and elevate our services. We hope to welcome you back in the future for an even better experience!Regards Guest Relations
住宿方回覆: Dear Valued Guest,Thank you very much for sharing your wonderful feedback. We’re delighted to know that you and your team enjoyed your stay with us and appreciated our convenient location, close to the exhibition venue and nearby restaurants. It’s great to hear that our service met your expectations and contributed to a pleasant business trip experience.We truly appreciate your kind words and look forward to welcoming you and your colleagues back on your next visit to Tanzania.Warm regards,Guest Relations
住宿方回覆: Dear Vannyy,Thank you for your feedback! We're glad to hear you enjoyed the convenient location, the variety of our breakfast options, and the welcome cookies. It's great to know that our staff's service and the cleanliness of our rooms met your expectations. We appreciate your suggestion regarding the facilities and will take it into account for future improvements. We hope to welcome you back soon!Best Regards,Guest Relations.
住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We are delighted to know you enjoyed the cleanliness of our rooms, the excellent service, and especially the stunning sea view. We’re also pleased that you appreciated our breakfast and the pleasant dining atmosphere. It’s great to hear that our central location added convenience to your stay. We look forward to welcoming you again soon!Warm Regards,Guest Relations
訪客用戶
高級大床房
入住於 2025 年 7 月
家庭出遊
1 則評論
8.0/10
很好
發布於 2025 年 8 月 22 日
My mum and daughter stayed at the hotel for two days, they like the place and the breakfast. One comment is that, better to inform the guests beforehand that the rooms compliment are Not free of charge.
翻譯
住宿方回覆: Dear Josephine,Thank you for choosing our hotel and for sharing your kind feedback. We are delighted to hear that your mum and daughter enjoyed their stay with us, especially the comfort of the hotel and our breakfast.Regarding your valuable comment, please allow us to share that during the check-in process our team provides a briefing to all guests, including information about the room amenities and the items that are chargeable. Additionally, a clear price list is placed near those items in the room for easy reference.We truly appreciate your input, as it helps us to continuously enhance the guest experience. We look forward to welcoming you and your family again soon.Warm regards,Guest Relations
Море Туров Буча Горящие туры
豪華房
入住於 2024 年 12 月
獨自出遊
15 則評論
9.5/10
極佳
發布於 2025 年 1 月 28 日
Отель достойного уровня, чисто, относительно тихо , ресторан при отеле это большой плюс ( еда нормальная, голодными не будете но на гастрономическое удовольствие не рассчитывайте )
Ресепшен смог решить возникшие проблемы
Можно смело выбирать если желаете остановится в центре.
( отзыв написан после сравнения 4 отелей данного уровне, этот отель остался фаворитом , даже при меньшей стоимости проживания )
翻譯
住宿方回覆: Dear Guest,Thank you for your detailed feedback! We’re thrilled to hear that you found our hotel clean, relatively quiet, and conveniently located in the city center. It’s great to know you appreciated our on-site restaurant and that it met your expectations. We’re also pleased that our reception task force could assist you with any issues that arose during your stay. Your kind words, especially in comparison to other hotels, mean a lot to us. We hope to welcome you back again soon!Best Regards,Guest Relations.
Frazy
高級大床房
入住於 2024 年 12 月
獨自出遊
1 則評論
3.5/10
發布於 2025 年 1 月 20 日
This is my first hotel review as the experience was unacceptably poor. My initial room was infested with cockroaches everywhere - walls, floor, bed, and bathroom. After requesting a room change, the new room had non-functioning electrical outlets, a broken TV remote, and flickering lights. The bathroom lacked basic amenities. When they sent a technician to fix the electrical issues, the repair took too long. They refused my request for a refund when I decided to leave early. Save your money - there are much better hotels nearby in the same price range. Would not recommend. I'll never go back there.
翻譯
住宿方回覆: Dear Guest,Greetings From Golden Tulip Dar City Center !Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable and pleasant stay for all our guests. While we acknowledge there were areas where we did not meet our usual standards during your visit, we appreciate you bringing these matters to our attention.We value your input and will continue to work on improvements to ensure better experiences for all our guests. Thank you for taking the time to share your thoughts. we look forward to welcoming you again.Best regards,Guest Relations.
1350684****
高級大床房
入住於 2024 年 9 月
商務出差
7 則評論
8.0/10
很好
發布於 2024 年 11 月 3 日
設施有點老舊,但每個酒店工作人員熱情,笑臉相迎,住着開心
住宿方回覆: Dear Guest,Greetings From Golden Tulip Dar City Center!!!Thank you so much for this positive review . We are thank full to you for all these special words about our friendly staff.Thank you so much for choosing Golden Tulip Dar city Center.Thanks & Regards,Guest Relations.
訪客用戶
高級大床房
入住於 2024 年 9 月
夫妻/情侶出遊
2 則評論
7.5/10
發布於 2025 年 1 月 16 日
Wir buchten dieses Hotel nach einem Urlaub auf Sansibar, um noch einige Eindrücke von Daressalam vor unserem Weiterflug nach Doha zu bekommen und wurden nicht enttäuscht. Das Hotel lag mitten in der City, vieles war zu Fuß erreichbar. Die Zimmer waren sauber, das reichhaltige Frühstücksbuffet wurde im 21. Stock serviert, von wo aus man eine tolle Sicht über die Stadt und den Hafen hatte. Der Manager kam am ersten Morgen an unseren Tisch und gab uns wertvolle Tipps zur Besichtigung der Stadt und bot uns einen kostenlosen Transfer zum Nationalmuseum an. Das Personal war sehr freundlich, auch im dazugehörigen sehr guten Restaurant des Hotels. Für eine Besichtigung der Stadt ist dieses zentral gelegene Hotel sehr zu empfehlen!
翻譯
住宿方回覆: Dear Guest ,Greetings From Golden Tulip Dar city Center ,Thank you for sharing your wonderful experience! We’re delighted to hear that you enjoyed your stay with us and that our central location made it convenient for you to explore Dar es Salaam. It’s great to know you appreciated the clean rooms, the breathtaking views from our 21st-floor breakfast area, and the warm hospitality from our team. We're especially pleased that our manager's sightseeing tips and complimentary transfer to the National Museum added value to your visit.Your kind words about our staff and restaurant mean a lot to us, and we’re thrilled that we could contribute to your memorable stay. We hope to welcome you back soon for another fantastic experience! Best Regards,Guest Relations.
Likenya
高級大床房
入住於 2025 年 3 月
商務出差
2 則評論
9.5/10
極佳
發布於 2025 年 4 月 12 日
位於市中心,很便利的酒店。門店有點小,但是房間很棒。視野很好,早餐也很美味。性價比來説是首選。
住宿方回覆: Dear LikenyaThank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and found our location convenient. It's great to know that you appreciated the room, the view, and the delicious breakfast. We strive to offer the best value for our guests, and your comments reaffirm our efforts. If you have any further suggestions or specific needs for your next visit, please feel free to share. We look forward to welcoming you back soon! Safe travels!Best regardsGuest Relations
1358323****
豪華房
入住於 2025 年 4 月
商務出差
2 則評論
8.5/10
很好
發布於 2025 年 6 月 6 日
房間隔音,服務態度好,20/21 樓飯也好吃,不錯的選擇
住宿方回覆: Dear Guest,Thank you so much for your kind feedback! We're delighted to hear you enjoyed the soundproof room, our team's service attitude, and the delicious food on the 20th/21st floor. It’s wonderful to know you found your stay to be a great choice. We look forward to welcoming you back again soon!Warm regards,Guest Relations.
訪客用戶
高級大床房
入住於 2025 年 3 月
商務出差
2 則評論
8.5/10
很好
發布於 2025 年 5 月 22 日
Located in center of the city and bot bad breakfast. However internet speed was slow a bit
翻譯
住宿方回覆: Dear Guest,Thank you for your feedback! We're glad you enjoyed our central location and breakfast offerings. We appreciate your note about the internet speed and will look into improving it for a better experience next time. We hope to welcome you back soon.Best Regards,Guest Relations