勞德代爾堡機場及遊輪港口Residence Inn 飯店

Beware booking with this hotel!!!!! The check-in was the worst experience I have ever had!  I was told that I cancelled 2 of the 3 rooms!  Impossible!  My 1 reservation was for 3 rooms!  I have email confirmation (just received 2 days prior) of my full payment!  In front of my family (9 ppl, 4 of which are kids), I was embarrassed, treated as though I’m dumb, that I did something wrong, kept us waiting & waiting!!!!!   It has been a long day & was late, so I decided to “just pay” for a 2 bedr suite (all that was left).  I had reserved & PAID for 3 rooms each with 2 queens.  Not only were we inconvenienced because the 2 bedroom suite (that cost me the price of my 1 booking for all 3 rooms!), had only 1 queen in each of the 2 rooms, 2 ppl had to sleep on a sofa bed!   They also charged $50 for parking even tho I showed them it said free parking on my confirmation!  Again, they don’t care!  Trip.com should refund me because I guess their information wasn’t accurate! When I got home, contacted Trip.com.  They “kinda” tried but they only got hotel to refund me $135 cad for the additional $586.16 I had to pay!!!!   Trip.com only refunded me $100 cad!   So I got ripped off $351.16 cad!!!!   I’ve made bookings before with Trip.com (1 for 2 rooms/1 for 3 rooms) with no issues.  BUT after this, I don’t know if can I ever trust them again!!!???

我們在巡遊前只住了一晚，但我們對單間公寓非常滿意，房間和設施非常乾淨，前台工作人員也非常友善。 早餐新鮮、豐盛、交通方便。 我們一定會再住在這裡。

Spacious room. Near airport. Good value.  Complimentary breakfast is pretty good.

它非常乾淨並且有很好的設施。 工作人員也非常友好。

Nice room layout, quite, friendly staff, nice bar & lounge service with good food.

The day we checked in on November 9 at approximately 3 o’clock in room 314 our toilet didn’t work. We had to call the front desk go down there numerous times engineer came up didn’t fix it. Another guy came up didn’t fix it and we were told at approximately 9 o’clock at night that we would have to come down to the first floor and use the public toilet if we had to use the bathroom we chose to stay in our room because there was no other room available for us not one single room and we had to fill our toilet up with water from the pitcher in the refrigerator. Every time we had to use the bathroom it was ridiculous disgusting and just completely Unacceptable. We control the next morning. The manager would call us and there has been no call from the manager to give us a partial refund or a full refund or anything. I am still waiting for a call from them.

A Faxineira não limpa o quarto tem que insistir. O MOTOR do ar condicionado é muito alto e nao te deixa dormir .Mesmo em andares altos a vibração é alta e incomoda . Café da manhã nota 7 poderia ser melhor para categoria marriot .Talheres de plástico é ho.tem que melhor

No limpian los cuartos!!!! Para ser una cadena como esta dejan mucho que dejar al ser sucios, con sus políticas que cada 6 días días realizan limpieza del cuarto!!! Es ridículo!!! Muy mal!!!