歇息豪飯店及套房-瓦納基(GrandStay Hotel & Suites - Waunakee)

Parking lot was icy, resulting in me falling immediately upon exiting my vehicle. Room that I booked wasn't available so I was put in another room which had a floor light shining in the window all night. Multiple times other people were loud and disruptive in the hallways around 3am. No microwave in the room.

No complaints about the hospitality and fromt end service from Mr. Mann and Jayson. Cordial and polite as always. However, being short staffed shows as the hallway caroets need more frquent vacuuming and my room had coffee stains on the counter, a left over water in the fridge, and only one tiny garbage can in my suite. I did receive a free upgrade so no complaints there either. Overall a good staybatvthe GrandStay. Be kind as these overworked individuals are trying to make your visit the best ot can be.

Booked a king room. Got there and walked into a room with 2 twin beds that smelled cery drrongly if cigar smoke. My husband is a tall guy, so that bed situation just wasnt going to work. Went back out to the desk and they offerred us a "king suite" for no aditional charge. Catch was it was on the 2nd floor and theres no elevator. We didnt pack light because we specifically booked a 1st floor room. So that was extremely inconvienient. No microwave or extra sleeping space in "suite". There were remotes in the drawer that didnt go to anything? Pool was really cold and disapointed there was no hottub. Bed was very firm. Only stayed because it is the only hotel in town. Will probably not book here again. Its definitely not like any Grandstay weve stayed at before.

I’ve stayed at this hotel a variety of times, atleast once weekly due to work and its proximity. While I’ve had decent stays there’s always something I need to address. The first time was a chirping smoke alarm that’s fix was to remove the battery not replace. No toiletries. Clumps of hair all over the shower surround, dirty toilet and mirror, bathroom was not cleaned. No toilet paper. Very loud paper thin ceilings and walls. I wish I had a better experience as the options are limited at best.

This was a great place to stay. The desk staff were so friendly and helpful. It was just in the middle of nowhere was the only real negative.

There was neither a closet nor luggage tracks so we had to put our suitcases on the floor. It was alternately too cold or too hot. TV only had cable.

Very Noisy Everything is well used Cigarette burns on sink tub, that is how old it is. No real food, soda machines don't work. NEVER AGAIN.

Could use more breakfast options but what they had was sufficient. Other than that I'll definitely be back. Very quiet, clean, nice pool that's warmer than most, I liked that the housekeepers respected my do not disturb sign and didn't bother us unless we asked. I read reviews prior to staying and I'm glad I chose to check it out for myself. The only negative review I agree with, would be the breakfast needs some work (not much variety). Also would be nice to have an iron to go with the ironing board, and a microwave to heat up refrigerated things in our room (they do have a public microwave in the breakfast area that can be used after hours.) New management is doing a great job and the upgrades/renovations at this hotel are great.

Justin, the night staff person, was awesome, great customer service and made our stay enjoyable. There are a few repairs that are needed, but I believe it's a work in progress under new management. Breakfast could use a little expansion, eggs, biscuits and gravy - that would be nice. We will be back