阿里卡別墅飯店

We booked this hotel having read the reviews and website. Before I continue I want to say that we are frequent travellers and mainly stay where possible in 4/5* hotels. Unfortunately apart from the service from the Manager, Nishandra for the first 2 out of 4 days of our stay, and that of a young 18 yr old waiter, Rasanjana, they were 5*. The manager had to leave and left the chef in charge. This is when the staff, apart from Rasanjana seemed to not pay any attention to us. We were the only guests at this time. There is no phone in the room so you have to go hunting to find anyone to assist. The front reception is not always manned, on one occasion when we asked where the girl was we were told she's sleeping and the chef come assistant manager was also not available. The rooms are big and spacious and they will cook different things for you but that's the only positive. Our tap in the bathroom was falling away from the sink. The attention to detail was also not there. The state of the whole hotel is in need of a desperate uplift as it was dirty. The photos and description are misleading. I am sure if the manager had not had to leave for a few days, all the staff would have been 5* in his presence. This review is harsh but honest. It is only for those frequent travellers who are used to a 4/5* service.

An excellent location...where to begin...we were greeted by the whole staff on arrival.The room was of exceptional standard and all the small special touches made it magical. The food was absolutely f fantastic and tasty.Nothing was too much trouble. We felt extremely privileged as we were the only people in the villa.We feel totally blessed and are so fortunate to have been shown such kindness and generosity during our stay there.We would love to return again some day... Ayubowan 🙏💕