The whole property is good, the views are really great, pool is well lit and decorated. Overall the view of the property is really really good. But, only issue is the staff, thus some stars less .....they are not courteous and make you feel you are asking anything out of blue...we went to place asked for any complimentary upgrades , they said rooms are their but pay for it and get it...we said ok .. considering it was needed....their are complimentary welcome drink, which is not served to you unless you ask for....then they say pool is open from 7 am to 7 pm and suddenly you see a whole block of PPL arnd po from 4 pm for arrangements, so no privacy and they say pool is closed for maintenance from 5 pm - which actually was not and it was given to a pool private party ....so all in all you have lost your pool time ..wherein you also paid extra for room....next they say you will get complimentary cake ..which als you have to remind at restaurant and they as well make you feel as if you have asked for specific out of blue....candle light dinner is really nice....but the lights on trees and str shaped all where shut...so it was literally like have food in dark with mosquito butting all over ....next they will say you get 20% off in dinner and in actual bill it is 10%...on asking they said you must have heard wrong we said 10%only....next day you go to swimming pool and ask them to give the pool benches.. .they will ruudely reply ..we will do it but will take time....on insisting they made arrangement of one chair and wen back to their natural course....this was around 10 am.....the pool which was under so called.maintenance had litter in it...party ties, paper fallen all over and so...then we asked for mat in benches for which they said they don't have....which later I found were lying inside the washroom area...for which they answered they are dirty so we said it is not their.... All in all the experience makes you feel that you pay and get nothing....thus the frustration...and yes it is definitely due to the hotel staff and ***agement...which makes you feel that way... So please ensure when you are going....their is no pool party that nite...else the pool will be kind off blocked from 3 pm onwards for arrangments till 10 or 11 am next morning...which is kind off 90% of your stay time... Staff at reception may tell you something...but get it in writing... Lastly...if you want something in room....please plan to call half he early...as that is their lead time.... Rest the property is really good, if staff is changed...you will enjoy it..
不錯
50 評價