達拉斯上城萬豪飯店(Marriott Dallas Uptown)

I had reserved a room for 2 nights. Due to a flight delay I missed the first night but still checked in on the app to confirm my room. When I arrived I was informed that my room had been cancelled and there was no longer a room available. I showed the staff there that I had checked in on the app, but they basically just ignored me and asked me to leave as there was no room available. I tried, calmly, to have a conversation but I was asked to step aside so they could help another guest. Super rude customer service and not even willing to speak to me. I come to Dallas every month and will never book at this hotel again. Not because of the lack of room or the app error, but because the staff treated me less than human and wouldn’t even give me the courtesy of a conversation. Terrible service.

Horrible the bathroom smelled like sewer. I got charged twice for one night and had to call hotel to refund my money back.

Rudest staff I have ever encountered! Find another hotel for sure!

It was hot in the room. Had thermostat set at 65 and it would get nowhere close to that. We like our temperature to be able to be adjusted where we are comfortable.

Nice room, nice customer service, towels were old and raggedy- wished they had plush towels.

Marriott staff was personable, friendly. They were diligent in finding me when I lost my driver’s license. I will Definitely stay there again.

The property is OK. Lack of food and beverage service at the pool area..

This hotel is well staffed and kept. The rooftop pool is amazing.

I liked that the property was close to everything