"海雅特達拉斯Thompson飯店"

처음 들어보고 처음 묶어보는 호텔입니다 근데 알고 보니 하얏트에서 지은 호텔이더라구요 하얏트 명성 답게 특급호텔 답습니다

We expected much more from an expensive 5-star hotel. Instead, we got a small room with a broken coffee machine, vents blowing directly onto the bed, hidden charges everywhere, and unresponsive, indifferent staff. Really disappointed—especially coming from Hyatt.

I was Traveling with my 10 year old daughter for a cheer comp. I will only be booking this hotel in the future. The security and staff made us feel completely safe and welcomed. The valet and front guys went out of their way to look for my uber so we were not standing on the street. There was a situation with a local person and all 4 up front made sure we stood back and were safe without causing a scene or making anyone feel uncomfortable. I do not write reviews but was blown away with how great all of the staff was, even the handyman coming right up to change a bulb and assure my daughter the lock was tight:) Great Job Thompson! We will be back next year for sure!!

For such a beautiful hotel, we were all very disappointed. Our group flew in from Korea and California for the Solar Eclipse Weekend. We had 3 rooms and everyone had issues. From check-in to housekeeping to restaurants, to pool to food to elevators to getting stuck in the stairwell. Due to the busy weekend, we could not relocate. The best thing that came out of the trip was the hotel deck we viewed the solar eclipse from. Even there, we met several families and they too were complaining about their experiences. It almost felt like the hotel had a brand new staff brought in just for the weekend and no pre-planning to accommodate for this very special event.

I was extremely disappointed with the service at this hotel. It should be right at a four star at best. This did not feel like a five star hotel.