住宿方回覆: Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel, Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam. The first thing on behalf of the whole hotel would be to thank you for your sharing of comments and then for the apology that caused the inconvenience to you at the hotel. We promise to improve the service and hope you have a relaxing day at the hotel. Expect to serve you in the next time. We look forward to welcoming you back soon and making your next stay even more enjoyable.Thank you and Best Regards!
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your experience at Fivitel Da Nang Hotel. The first thing on behalf of the whole hotel would be to thank you for your sharing of comments and then we are sorry to hear that your stay did not meet your expectations and that some of our services fell short.We apologize for the issues related. Please be assured that we will take your feedback into account and improve for future.Our concierge team is always ready to assist, and we will continue to train and motivate our staff to provide the best service possible.We greatly value your feedback and will consider all suggestions to enhance the quality of our services and guest experience at the hotel. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Thank you and best regards,