佛羅里達樂高樂園度假村

Hotel main pool was closed and not disclosed. Expressed unhappiness about not being advised of pool closure during booking process, or at check-in. Offered $30 credit per day. Not sufficient. Stayed in VIP corner suite with a balcony, and the cost to stay in that room instead of a normal room is significant higher than $30/day.

This hotel is a great place to stay as it is walking distance to the park. It has activities thru out the hotel to keep the kids busy and entertained. The room are made under themes. If you want a hotel close by this is it. It has something for everyone. It is very well themed and alot to take in.

Our 2nd stay at The resort did not disappoint. From the accommodations to the food, the pool and the play area, it was GREAT! Unbeknownst to me the room I purchased through Groupon was a suite and it was amazing and so much more than expected. From the space to the decor, it was so kid friendly, and Engaging. And the customer service was phenomenal. We encountered a personal situation and at 2 o’clock in the morning Tiffany the acting manager at that time was kind and compassionate and so responsive as was Damaris shower and Adrian. Such a great team. They made a bad situation so much better. And the customer service did not stop there. The Valet and concierge team of Jack and Mark was also equally welcoming and accommodating. Even though the golf cart was down Mark kindly drove me and my granddaughter and my daughter-in-law to Peppa Pig to spare us the heat and make it more comfortable for my granddaughter and went even further in that he also offered to pick us up and return us to the hotel. You know you made an impression when a two-year-old toddler thanks you and tells you she likes you. My granddaughter told us, I like Mark. Coming from a child, that’s priceless. It’s the little things they each did in their individual capacities that amounted to huge things that made our trip so memorable and helped us overcome our personal situation with far greater ease. And Peppa Pig park was all we expected it would be for our toddler’s 2nd visit. This family will definitely make this resort an annual trip. My two-year-old granddaughter has many years to enjoy the parks they offer and the accommodations complete the package. A must stay.

Hate to say it, but the hotel is not at all worth the money. If not for The Peppa Pig Park and our baby turning 4 we would've not had any joyful moments. At first glance we were happy. Mark the bellman was excellent! We tipped him well. Mark helped us with our luggage both times as we switched rooms. Mark also shuttled us by golf cart to and from Peppa Pig Park on my daughtes birthday (we respect hard workers). We are a family of 5. Three daughters,ages 14.,12,3,my wife & I. Getting off the plane we were exhausted, and we pre checked in so check-in was relatively easy. We get in the room,unload,and I ran to re park the car. Upon settling in, I notice stained sheets, chipped metal around the tub drain,broken trundle (hazard for my 3 year old) and loose bathroom vent. We didn't inspect anything else and requested a room change. Zach the supervisor was nice,he credited "$100 in resort money",smores kit valued at $25,and mini golf. I get it, I know business they're trying to keep from losing out on a profit. They charge you a deposit at a cashless resort of $100 a night,so $300 was already with the house aka hotel. I felt the amount was rather low considering we spent about $2,000 for 3 days. I'm fair and reasonable so I said $150 and a room change we can just look the other way. Day 2,we requested a new ironing board and iron,ours was broken as some items were wrinkled from packing. We also requested a light cleaning, 4 ladies and me in a room thats about 500 square feet the room will need some minor attention on day 2. The ironing board & room cleaning never happened. We ran out of toilet paper and had to ask the front desk. We only had 1 small roll,5 people in the room 3 ladies and a potty trained toddler. The front desk said they only had 1 remaining roll in the back. Thr next day we asked again, went to Legoland and still no room service. My wife heard housekeeping yelling to hurry up at like 5pm. She opened the door and asked why no one ever showed up. They said they're short staffed, we had trash from two days, towels that needed changed etc. My wife was pissed, she literally cleaned the whole room herself and said housekeeping seemed annoyed when she forced our trash bags on them. This made my wife even more upset. I was not in the room at the time, I was downstairs with our 1 daughter. When I saw her text I flew upstairs and caught the housekeeping manager who apologized. I told a manager at the front desk named Jessie. He checked the box aka acted concerned (he's supposed too) asked me to send a text about everything and I did. No further compensation was provided etc. I was mind blown,this location needs to take a step back and reevaluate the customer experience. Hire more staff,update your rooms,and stop price gouging. Everything is insanely expensive for a mediocre experience. No microwaves in the rooms, limited toiletries, no housekeeping...where's the money going? This place needs a reno section by section. We feel we got rippe

Chegamos no Hotel, em uma segunda-feira, para uma hospedagem de uma noite. Optamos por chegar cedo, para que pudéssemos ir ao parque após o check-in. Logo na entrada do estacionamento, recebemos a orientação de seguir ao Lobby do Hotel. Um atendente nos ajudou a tirar as malas do carro e orientou o caminho para o check-in, que foi muito rápido e prático. Após o check-in, fui colocar o carro no estacionamento reservado aos hóspedes e retornei ao hotel. Quando subimos ao quarto (o elevador é uma atração a parte é muito divertida), as malas já estavam no quarto. Ficamos em uma suite Medieval, com dois ambientes. Os quartos muito limpos, organizados e confortáveis. Possui em atividade para a criança, que precisa descobrir um enigma e assim abrir um baú localizado no quarto, para ganhar um Lego. Após, fomos ao parque e posteriormente retornamos ao Hotel. Fizemos reserva no restaurante da área Pirata (sendo que a orientação de reserva foi dada na chegada ao Hotel). Tudo OK, com o jantar. Café da manhã estava incluso na diária e é típico americano. Não tem necessidade de checkout, basta desocupar o quarto no horário e as chaves são um gift de recordação. Meu filho adorou a experiência. Valeu a pena o investimento. Uma única observação: na reserva do Jantar fizemos a observação que era aniversário do meu filho e não fizemos nenhuma amenidade a mais, mesmo a reserva perguntando se queríamos comemorar algo especial, outras pessoas tiveram o momento do Parabéns, mas no nosso caso isso não foi feito. Mas conseguimos contornar com nosso filho e a experiência continuou. Vale a pena o investimento, mas é um hotel para uma hospedagem rápida, no máximo duas noites.

This trip was for my son’s birthday. Planning this trip we decided to spend the extra money living only a few hours away, and experience the hotel while visiting the park. This was by far one of the worst experiences we have ever had within the hospitality industry. Being a disabled veteran I struggle with mobility and physical pain 24/7. I paid for the valet service in order to save the trouble of self parking not knowing the distance to the parking lot. We arrived and began our check in making small talk and asking about the pool. As we spoke they told us the pool was shut down. This was one of the main attractions for my son who loves to swim and after you’ve completed your time in the park there’s very little to do without a pool. We asked to speak to a manager who tried to make it sound as if it just happened so there was no time to let guests know. (This was a lie as we found out from other guests it happened the previous morning) They made no attempt to notify us before check in the pool was closed and it remained closed the rest of the weekend. The manager offered a $30 resort fee refund or water park passes so we opted for water park passes. The hotel elevators smelled like vomit and upon reaching our floor we found they put our room at the very end of the building by the fire exit and stairs. As I asked about a disabled friendly room this was frustrating to say the least. Entering the room began further disappointment. There was a stain on the carpet, the shower tile wall was covered in black mold and there were hairs in the shower, the sheets had crumbs on them and the wall had splatters of some white substance across it. There are no phones in the rooms and no way to call the front desk. This also leaves no contact for the valet without walking downstairs to find them. Every possible regular convenience you can imagine in a normal hotel was lacking here. This was particularly difficult for me being disabled. That night we used the limited information about the restaurants deciding on the bricks location. It was dark and empty so we found a staff member to ask, they told us it’s only open on the weekends. Strange as there is information about this on the Legoland website or anywhere around the hotel. We wandered around and booked a reservation for the shipwrecked restaurant instead. The price tag was expected for an unlimited, family style, all you can eat at a resort. The quality of food was highly disappointing though. All the meat was overcooked like jerky and dry. Greasy sauces and plates covered in oil and butter. After spending $200 on dinner we left feeling sick and let down. After our next day spent at the park, I booked a hotel off the grounds for another night and spent an additional $280. This was on top of the almost $500 I spent for a single night at the Legoland hotel. The next morning we attempted to call the front desk for our water park passes. It’s impossible to speak with anyone there as there is no option out