賽城馨樂庭杜普爾茲公寓的評論

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologise that the cleanliness of the room did not meet the expected standard and, most importantly, that this led to you cutting your two-night stay short. We fully understand your disappointment, particularly after seeing the condition reflected in the photos you provided.We are also very sorry to learn that you felt there was no response from the hotel when Trip.com contacted us regarding your request for a refund for the unused second night. We understand how frustrating this must have been, and we regret that you did not receive the level of communication and assistance you expected from us.Your feedback has been taken seriously and will be shared with our Housekeeping and Guest Service teams for review. We will reinforce our room inspection procedures to ensure that cleanliness and room condition are properly checked before every guest arrival. We will also review the communication and follow-up process for cases received through our online travel partners to minimise the possibility of similar situations occurring again.Regarding the refund request, we regret the dissatisfaction caused and will review the circumstances of your case together with the relevant team and booking platform records.We sincerely apologise for the unpleasant experience and appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your confidence and provide a much better experience in the future.Regards,Guest Service Manager

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We sincerely apologise that your experience did not meet your expectations.We are sorry for the inconvenience caused by the breakfast arrangement and, in particular, for the disturbance when the breakfast was delivered to your room. We understand how unpleasant it must have been to be awakened by the knocking while you were still resting. We will remind our team to handle breakfast deliveries more carefully and respectfully according to the requested delivery arrangements.We also regret the inconvenience regarding the bathroom amenities. Toothbrush and toothpaste are available upon request, and we apologise if this was not clearly communicated to you during your stay.We appreciate your feedback as it helps us identify areas where we can improve our service and guest experience. We hope to have the opportunity to welcome you again and provide a much-improved stay.Regards,Guest Service Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the unacceptable condition of the room and the unpleasant experience you encountered during your stay.We are particularly concerned to learn about the strong sewage odour, stained bedsheets, and condition of the duvet. We understand that simply applying air freshener was not an adequate solution, and we regret that our team did not address the root cause of the issue more effectively.Please be assured that we have escalated your feedback to our Housekeeping and Engineering teams for immediate review. The affected room will be thoroughly inspected, including the drainage and plumbing system, to identify and rectify the source of the sewage odour. Our Housekeeping team will also reinforce the inspection of linen and bedding to ensure that only clean and properly maintained items are provided to our guests.We sincerely regret that we fell short of the cleanliness and hygiene standards you rightfully expected from us. Your feedback has been taken seriously, and we will use it to strengthen our operational checks and prevent a recurrence.We hope you will accept our sincere apologies for this disappointing experience.Regards,Guest Service Manager

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and the long wait at check-in. Your comments have been shared with our housekeeping and front office teams to ensure improvements.We are glad to hear that you enjoyed our excellent location and convenient access to the mall for dining and shopping. We hope to welcome you back to Citadines DPulze Cyberjaya for a more comfortable stay in the future.Regards,Guest Service Manager

住宿方回覆: 親愛的賓客，感謝您分享入住賽城馨樂庭DPulze酒店的詳細回饋。我們很高興得知您對我們位於DPulze購物中心樓上的便利位置以及您入住的單間公寓的清潔度、舒適度和設施感到滿意。我們非常感謝您對健身房、游泳池和客房服務的評價，我們將認真考慮並改進，以提升整體賓客體驗。您的回饋對我們改善服務和設施至關重要。我們很高興您認為我們飯店是商務旅遊或短期住宿的舒適之選，並期待您下次光臨。此致，賓客服務經理

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location, spacious rooms, and friendly staff. We also appreciate your comment regarding cleanliness and will continue working to improve this aspect of our service.We’re glad you felt safe and comfortable during your stay, and we look forward to welcoming you back on your next visit!Warm regards,Guest Service Manager

住宿方回覆: 尊敬的宾客，非常感谢您选择我们作为您度假的下榻之所。我们很高兴能够满足您的期望，并将竭尽全力让每一位入住的宾客都拥有愉悦的体验。再次感谢您的惠顾，期待您的再次光临。此致，宾客服务经理

住宿方回覆: 尊敬的宾客，感谢您选择我们作为您的下榻之所。我们很高兴能够满足您的期望，并将竭尽全力让每一位入住的宾客都拥有愉悦的体验。赛城馨乐庭酒店全体员工期待您的再次光临。此致，宾客服务经理

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found our hotel clean, sanitary, and offering good value for money. We also appreciate your comments regarding the convenience of transportation and your note on our facilities, which helps us identify areas for improvement.We look forward to welcoming you back on your next visit!Warm regards,Guest Service Manager

住宿方回覆: 尊敬的賓客，感謝您與我們分享您的回饋。我們很高興您喜歡我們便利的地理位置，方便前往DPulze購物中心和附近的餐飲場所，並認為我們的價格合理，適合探索賽城和布城。對於您房間的清潔問題，我們深表歉意。您描述的情況未達到我們的標準，我們已將您的意見回饋給客房服務團隊，以確保立即改善。我們感謝您的寶貴意見，並希望在下次入住時為您提供更好的體驗。此致，賓客服務經理

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to know that you found our room cozy, well-equipped, and suitable for families. We are pleased that the kitchenette facilities added convenience to your stay, allowing you and your family to prepare meals comfortably.We sincerely apologise for the inconvenience caused by the noise from the nearby main road, particularly from motorbikes during the night. We understand the importance of a restful stay and appreciate your feedback. Our team will continue to explore ways to enhance our guests' comfort and minimise any external disturbances where possible.Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for another pleasant stay with us.Regards,Guest Service Manager

住宿方回覆: Dear Guest,I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.Once again thank you for your valued patronage, we look forward to welcoming you again soon.RegardsGuest Service Manager

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you appreciated our hotel’s direct access to the mall and its strategic location.We look forward to welcoming you back on your next visit!Warm regards,Guest Service Manager

住宿方回覆: 尊敬的賓客，感謝您與我們分享您的入住體驗。若您此次入住期間未能獲得滿意的服務，我們深表歉意。我們已收到您的回饋，請您放心，我們將盡快改進。我們將繼續努力提升服務質量，為賓客提供更優質的產品和服務。再次感謝您選擇入住我們飯店，我們期待您的再次光臨，並有機會為您提供更優質的服務。此致，Siti Fateha Sairy – 賓客服務經理