百匯溫泉大飯店

Busy, noisy. Lovely staff but not enough of them! Car park was full when I arrived so had to park in the overflow car park and walk a bit if a trek while carrying bags. And was met met with a queue for check in. My room smelt like cigarettes and the cups had lipstick on them. Had a terrible night sleep there where children running and screaming in the corridor until midnight, followed by someone loudly banging and shouting at someones door around 1am...pool was lovely though although no staff when I arrived and two children wondering around looking for a member of staff as one has cut themselves. So was left to find my own way to the changing rooms and around the facilities.

Lovely spot Travelled from Canada. We loved this hotel. It was clean and the staff were amazing. The weather was unusually sunny from what we were told. The ground were very beautiful. We will stay here again when visiting Wales.

Reunion Visited hotel for Pontypool YFC 80th Reunion, Seren assisted with arrangements but Kirsty made sure everything was perfect on the night. Food was delicious and well presented. Stayed overnight, room was spotless and breakfast was delicious with plenty of choice. Definitely stay again.

Only stayed one night but it seems the sort of hotel that would be nice for a longer stay or holiday

Staff welcoming and helpful from arrival and ensured 114 enjoyed a quality dinner event. As always thoroughly enjoyed our stay including the Spa facilities.

Rooms far too hot - and there is no means to change the setting - nor did the window open more than a crack .. Bar menu OK, but not accurate as to what was actually served, and to not to be able to swop out chips/new potatoes etc seems a little weird!