I recently spent a night in Sheraton Akron/Cuyahoga. It started off promising, but unfortunately a series of unfortunate issues led to a very unsatisfactory stay. I have lifetime elite status at both Marriott and Hilton, so I have seen plenty of hotel rooms. I manage a business myself, so I fully understand the challenges of motivating employees, satisfying customers, and balancing income vs expenses while trying to optimize operations. I consider myself a reasonable traveler and try to give the hotel management benefit of the doubt, but on the other hand, I also want to provide an honest review to help my fellow travelers. The good: (1) Nice location, overlooking the Cuyahoga River Gorge, especially if you choose to book a room on the river side (but beware, it also faces the noisy highway, which is on the other side of the narrow river.) (2) Every staff I came in contact with were courteous and professional. (3) Room was very spacious, with a separate sitting area. (4) Complimentary bottled water in the room The bad: The hotel is older, so I experienced various “hardware” issues during my stay. (5) Sink faucets were very difficult to turn. The pivot point, where the faucet handle was attached to the sink, was loose. When I tried to turn on and off the faucet using one hand, it was super hard, because the handle was not pivoting, instead I was effectively pushing the whole thing laterally. I had to use 2 hands, one to press down on the pivot point, and the other to turn the handle. It’s inconvenient when one hand was occupied (such as when I was brushing my teeth or shaving), but I couldn’t help but wonder if a guest had arthritis in the fingers, they might not be able to turn on/off the faucet at all. (6) Tub faucet had the regular switch to direct water from going out of the spout into the tub or going out of the shower head. However, there was a leak in the switch. When it was flipped to the Shower, part of the water was still coming out of the spout into the tub. That made the shower water pressure very weak. (7) TV was not connected to the internet. I thought all Marriott-chain hotels had migrated to digital TV that could stream online content, but apparently this hotel has not. I have come to rely on it to watch shows at night and to do workout videos in the morning. Not being able to stream the online content messed up my morning exercise routine. (8) Club Lounge: The lounge at this hotel was open 24/7 with beverage and fruit and snacks (granola bar) available all the time. That’s very nice. However, the day when I was there, the evening reception food offering was very poor - a small plate of crackers and some cheese cubes. That was it! I am used to other Marriott/Sheraton lounges with dinner-like options. I was at another Sheraton last month where a typical evening reception consisted of a cheese and cracker board, AND a veggie tray, AND a fruit tray, AND 2 hot entrees such as Coconut crusted shrimps, and lasa
不錯
63 評價