庫斯科歷史中心卡薩瓦民宿(Casa Cavassa Centro Histórico Cusco)

There was a Cat yelling the entire night, they told me it was the neighbors cat who got into the hotel every night and there was nothing they could do. All 5 five nights, same problem. There was hair on our newly check in room, toilet was clogged. None of the three rooms that were given to us in total had restrooms with doors that closed (they were faulty). Lastly, there was pieces of wood with dangerous nails on the headrest and floors. Everything was definitively wrong at the hotel. We gave them three chances before having to run out.

Booking has confirmed exclusive two rooms but actually one room is under maintenance. We were distributed to other room with one room only. They should not provide this room type for vistor rental.

Pensamos que sería una opción. Buenas camas, pero no hay calefacción. Bonito baño pero un día sin agua antes de irnos de tour... Anduve vagando por todo el hotel hasta encontrar agua en una llave del primer piso para lavarnos la cara. Nadie al pendiente. Muy campirano, peeoycon tres gatos sueltos por todo el hotel y que no se los tocaran, abrías la puerta de la habitación y aprovechan para meterse y era un rollo sacarlo. Linda regadera, pero nos recibieron sin shampoo y toalla de piso ya que se salia mucha agua y el. Baño inundado. Pedir resolverlo fue un caos por que en las noches no hay nadie en recepción, tenemos que andar gritando para que alguien saliera. Un día de acabo el gas y no puedo creer que nadie se quejara hasta que fui nuevamente a preguntar nos dicen que se acabo el gas. Soy bien adaptable a las condiciones de cualquier hotel pero aquí fueron situaciones super básicas del servicio. No volvería definitivamente. Algunos detalles que fácilmente se pueden mejorar pero no se les vio ganas.

Where to start... Location is great, very walkable and tours will pick you up from the hotel. Hotel appears cute but is still under construction and is very noisy from around 7am-8pm, as well as dusty and had a strong aroma that can cause a headache 2 out of our 6 night stay. Our room was downstairs and it sounded like elephants were living above us. Luckily we aren't very light sleepers though this would be a problem for some. Staff don't speak english but you can communicate via google translate, we unfortunately became very sick 4 days into our stay so were basically bed ridden for 2 days, they tried to access our room multiple times on the first sick day even after we told them no, they were trying to unlock the door and gain access even though we were clearly in there!? There's no option for no cleaning and I wish there was. Staff threw out paintings we had purchased from a local as they thought it was rubbish (wrapped up in a cardboard cylinder.) Toilet had a gross smell wafting out of it randomly (prior to us becoming sick), hot water was hit and mess and bed wasn't comfortable. They say they will take care of your laundry - I asked for this service twice and was blown off and told to go down the road.

Don't stay here if you would like to get any sleep. My boyfriend and I were given a room downstairs that shared a wall with the restaurant kitchen next door. The walls are paper thin so we heard banging pots & pans until 11pm when we had to get up very early for scheduled activities. There were also people coming in and out of the hotel talking very loud at all hours of the night. The main door on the street remains locked 24/7 but there is a doorbell for non-guests who are checking in etc. Drunk (I assume) people walking back from a night out would ring it all night long. That said, the property is very cute and clean. Location is great, 5 minute walk to City Square. Staff were very friendly and accommodating despite the lack of English spoken. I hate to give this place a negative review but I literally did not get any sleep during our three night stay and that's a pretty important part of booking a hotel.

Primero que nada Carol fue una excelente anfitriona y nos ayudó con todo a cualquier hora. La propiedad se ve un poco vieja y descuidada. En cuanto a la limpieza notamos algunos detalles como camas sucias, colchas manchadas y hormigas. Fuera de eso la propiedad cuenta con todo lo necesario además de que está muy bien situada a solo unas calles de la plaza principal. Las camas estaban muy cómodas y el departamento contaba con todo lo necesario.

Muy buen hotel. Muy buena ubicacion en el Centro Historico de Cusco. Muy buena relacion entre calidad/precio. El staff es excelente sobre todo Karol, esta muchacha es super atenta, cordial y esta pendiente de todo y de que estes comodo durante toda tu estancia. Las unicas cosas negativas fueron que tienen una gatita muy linda y graciosa pero nos orinó la maleta y que el baño de la habitacion era demasiado pequeño. Por lo demas, es una excelente elección.

Es difícil agradecer cuando la atención va mucho mas allá de lo común, durante mi estadía tuve problemas de salud por un tema del frío, algo que sin la ayuda extraordinaria del equipo de este maravilloso hotel hubiera sido mucho mas complicado poder resolver, estuvieron atentos y dispuestos en todo momento a ayudar, por eso estaré muy agradecido siempre

Tudo certo, chegamos e tivemos um probleminha no quarto, e a anfitriã ja nos trocou imediatamente por um quarto melhor.