庫利阿坎Villas del Río Castilla附近住宿

非常好的服務,優秀的顧客待遇,非常乾淨的設施,非常的員工,非常豐富的食物,一切都很好安排,我們肯定會再和家人一起回去,我們建議百分之百

I really liked my stay at Hotel Lucerna. Overall it was a very pleasant trip and the hotel was very nice. Unfortunately, the pool was not open due to it being the off season. At 93 degrees being our hottest day there, I thought swimming would be a part of out activities there, but the pool was ”closed”. The water was dirty and unkempt. The pool was one of the main reasons I chose this hotel, but this is considered off-season for this area. Housekeeping left a lot to be desired. Room was a bit dusty when I first checked-in, but improved with subsequent days of stay. Staff was incredibly friendly and professional. room service was quick, friendly and tasty. Fitness room was very nice, but water dispenser was not working. I would definitely stay here again if I come back to Culiacan.

好吧,謝謝

Without a doubt, the worst hotel I've ever stayed in. TL;DR: This hotel deprived me of my peace by giving strangers access to my room, deprived me of sleep due to constant noise, and deprived me of rest by assigning me the ”homework” of conducting an analysis of their ”areas for improvement.” My coworkers and I arrived on a Sunday afternoon/evening for a 3-night stay. Despite having made reservations almost a month in advance, they had oversold 2 of the 4 rooms. They didn't admit this immediately but claimed that the rooms ”weren't ready.” We went out for dinner, and upon our return (a couple of hours later), they informed us that they would upgrade them for better rooms. Regarding the rooms themselves, there were issues ranging from missing hairdryers or amenities to none of them having hand towels. The shower had dried foam and shaved hair. The shower water would drain back into the bathroom floor, resulting in a flooded bathroom. The coffee maker was never cleaned, nor the carafe rinsed. The noise was unbearable: All the noise from the floors above/below was heard clearly. Even when they took out the trash. Not to mention the plumbing; you could clearly hear when someone in another room used the shower. The ”Do Not Disturb” sign was not respected. In two rooms, we put the sign up because for conference calls and in both rooms, there was repeated knocking on the door, on behalf of the staff. As for the staff's attention: There was a clear lack of internal communication and clarity in policies/concepts. This was reflected in innocuous details like not following up on requests (despite staying there for 3 nights, hand towels NEVER appeared), to unprofessional arguments in front of us regarding the total amount to be charged. The most serious lack of professionalism was when, one night (at 10:40 pm), someone (a new guest) entered my room. Aside from nervous laughter, there was no response from management. They offered to ”invite us to dinner” (as if that were relevant) and discount the stay... no, the night... no, half of it... In the end, a week after my stay there, not a single cent has been refunded, nor will it be refunded. The excuse: Despite their refund form requesting a card number, ”what they need is the CLABE... oh, sorry... rather, the account number” (which is extracted from the CLABE, but they want me to confirm it...). All of this with a day in between each absurd request. Even after resolving all of this, the excuse is that ”the accountant is very busy.” 7 days there are still no results. The lack of attention and follow-up by the staff was such that every time a problem arose, they asked us to list all the observations we had about it. The culmination (and absurdity) of this was when they asked for a written report, which I provided on SIX pages detailing all the incidents. What came of that? Absolutely nothing. Zero accountability on their end. I haven't even mentioned the restaurant yet, but the ”service” there was also po