庫埃納瓦卡EL SHADDAI附近住宿

Excelente servicio y atencion de todos

我們到了晚上12點,那位人說車子全部了,這不對,但把車子在整個票子上,所以我們最好停車,不用衝動。在接待處,我們得到了一個房間,直到世界末日,沒有解釋需要再接一個電,而非那個電,我們失去了,回到接待處,他們已經指明瞭我們在哪裏。當時我要求我的發票,他們顯然沒有發票,甚至已經打電話給他們,他們還沒發票,但他們還是沒收到。早餐他們不想離開我們,直到我們再次去接待前夜的那些沒有給我們送的禮物。迷你房間,可怕的熱情,窗戶無法打開。我以爲假日酒店是很好的服務和設施的保證,但沒有,整個地方需要修復,這個老土,如果我喜歡吃飯的話。

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.

第一次住這間酒店，雖然價錢感覺有點貴，但是還是值得的，位置可以，房間比較大，設施也齊全，又多加訂了一晚。

希望您能花時間閱讀此。超級好:非常漂亮的花園和建築,友好的工作人員。非常糟糕:他們不看細節,在管理方面不以客戶爲導向。我不會認爲這家酒店對寵物友好!我認爲特別是在Covid時代,客戶滿意度應該比以往任何時候都更加優先,因爲即使只有2晚,你將來可能還要依賴他們!?讓我想想,負責任的經理會怎麼回答這個問題,因爲我主動提出要親自跟他說話3次,但他們都沒有。我通過互聯網預訂,並直接與酒店聯繫,詢問狗狗可能產生的額外費用。我聲明,如果我在xx時間之前沒有得到響應,我想,狗狗是免費的。他們及時地對我們表示歡迎,但主要的興趣是告訴我們入住和退房的時間--沒有提及任何狗的費用。因此對我來說,很清楚的是,我們的狗是免費住宿的。我們到了的時候,他們圈了所有‚重要的東西,比如退房時間,是2個大人,沒有小孩。我告訴他們,他們忘記圈了包括我們的狗,因爲我在給他們寫信。他們對此信息感到驚訝,不得不打幾個電話,結果,他們不再預訂像現在這樣的房間,我們得到了另一個房間,有兩張單人牀,我拒絕了,因爲我想要保留的特大號的。他們很抱歉沒有像這樣的狗狗的房間,他們還告訴我每晚的收費是2000MX$(+-100US$)額外的小狗!!由於我的電子郵件通信,我拒絕支付額外的費用。我告訴(非常友好和投入的)前台的傢伙,也許他們想提供升級以解決國王大小的問題。他讓我把關於狗的電子郵件對話轉發給他們(即使他們應該有它-多尷尬)。由於我們安排了一次與朋友的會議,我們不得不將行李放在那裏而不進行登記。不好,但對我們來說也沒關係。這是下午3:30 - 那個人主動提出我最遲3小時後打電話給我,以尋找解決方案。我不知道,要3個小時才能決定--無論如何......電話是4個半小時後告訴我,他們爲我找到了一個特大號房間。他想很快掛斷電話,但我問了狗狗費用的解決方案。他不好意思地說,他的經理說,我們還需要爲狗付4000MX$。我再次拒絕,並再次提出與經理交談,以及我要求再打一個電話--這從未發生過。在晚上2點,我們到達。對不起前台的女士--她想再爲我們狗收費,我詳細地向她解釋,爲什麼我不會這麼做。不知爲什麼,我相信她對我直率的觀點有點吃驚,但她似乎接受了。她總是向我索要一張信用卡的空頭支票,我拒絕了。她接受了,我們可以搬進去。在一個非常小的房間(80號)