Tueting Jochen
2024 年 5 月 24 日
Hotel and Service in general was good. But when ordering the airport shuttle for 4:30, I was told “no problem” I was in front of the hotel 4:29, no bus, I asked the receptionist at 4:32, she said “I will call the driver” At 4:40 the bus arrives, telling me that will drive at 5am and that they left at 4:30 - I wasn’t there. It’s absolutely impossible to go to the airport and come back within 10min, so the driver lied straight into my face. I had no time to argue at the reception, so I took a taxi instead. Why are you ruining the experience at your hotel which such behavior? Would have been a 4-5 otherwise.
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