克羅斯維爾唄盟套房飯店

The staff at the front desk (male) was very rude. Room wasn’t ready had to quickly clean it for us. The elevator was broken our room was on second floor. The a/c unit didn’t work and there wasn’t any hot water. It just barely got lukewarm warm. The hotel could really use an update! I was glad I only had the hotel for one night. Wouldn’t stay there again even if it was for free. Very unhappy with our stay!

Muy bueno . Muy limpio no huele mal como en otros hoteles que fuman dentro este es muy limpio al precio que tienen lo recomiendo

The elevator wasn't working I checked in, I was told it's been down for 15 weeks and will take another 15 weeks to have a new one put in. I was on the third floor!

Refund wanted Walk in the room to a mold smell room was damp had dehumidifier in the room full of water...bathroom was well toilet over flowing and full of someone else...took 2 hrs to get this problem fixed at that point it was 9:30 pm kids and wife and myself was so gross 😝 out...but yet too tired to pack back up and drive another hour..so we stuck it out till 5am then left very unhealthy place to stay and never will i put my family in that situation again...-0 🌟

It all started at check in. I had reserved a room with a king size bed. The manager on duty told me that if I wanted that room I would have to carry my luggage up to the second floor because their elevator was out of service. I declined and reluctantly accepted a room with 2 queen size beds. The toilet looked like it had black mold in the bowl, and the seat shifted from side to side. There was a sign on the bathroom mirror saying that they would change the towels every 3 days. I was there 4; we NEVER received fresh towels! I believe that housekeeping visited my room once during my stay. They left coffee and a bar of soap. I had to request those items from the front desk all other days. The “free” breakfast was below average. This combined with my stay at the Wyndham in Downtown Springfield, IL experience in June of 2024 has left a sour taste in my mouth! I don’t think I’ll be staying at any more Wyndham properties! I would rate this hotel at fewer than one star if that was possible! I did not get what I paid for!

The hotel itself wasn’t bad, but very outdated. The mattress cover and concerning brown stains all over it. When I asked to be switched to a different room because the air conditioner was not working, the manager on duty refused to switch me and only offered me a fan. The hotel wasn’t even busy, so it didn’t make sense why they couldn’t switch us. The elevator also broke the day we arrived and we had to use the stairs, which usually isn’t a problem except the stairwell smelled of mold as there was not ventilation. The bathroom in the room also had no ventilation. We stayed three nights and only got fresh towels on the third night. Will not be staying here again.