Milena B
2025 年 7 月 6 日
We came for a weekend with our young son. As we did not see any disclaimers on the website, it came as a complete surprise to us when the staff told us it was an adults-only hotel. We had driven 6 hours to arrive, had mentioned our child in emails in advance, and had a hard time explaining to our son on his first day of holidays that he could not use the pool… in 35 degree weather. We were allowed to stay but the owner made us feel unwelcome and would not allow for an exception (early morning or late evening short swim) for our little boy. We understand adult-only hotels but please, make it clear on your website and communications. And some flexibility and kindness would have been so appreciated… Crillon le Brave (5star) a few doors down is exquisite and allows for families with children to enjoy the stunning property, welcoming all. A quiet hotel with poor design, cold atmosphere, perfect for an uptight, grumpy clientele.
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