克魯大廳飯店及 Spa的評論

**Hotel Review: Crewe Hall Hotel and Spa, Cheshire** As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience: **Location:** The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience. **Arrival and Service:** Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation. **Room Quality:** On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay. **Room Service:** One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay. **Dining:** The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day. **Overall Impression:** While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.

Very beautiful hotel

入住前充滿期待，一直都想試下住古堡😍原本想慳錢只訂了最便宜的商務房間，reception 帶我們去參觀幾款復古風房間，以優惠價給我們升級，實在太sweet了!! 非常有趣！酒店裝修很美，圖書館，會議室都超有風格！值得一來！！ps停車場櫻花很美

I was a very good Hotel. I enjoyed my stay from the arrival and to departure

Beautiful grounds and building, lovely leisure facilities including the pool and steam room. Very nice stay would recommend.

We stayed in Crewe Hall and Spa for 3 nights. The hotel was grand and the ground well maintained. Facilities were also excellent which makes a good relaxing stay. Breakfast and the bar was superb. Spa treatments excellent! What set apart the hotel are the staff. They were friendly, always smile. It definitely made our stay better. Would I recommend and stay again? Absolutely. 10/10.

到達接待處後，由於很多人想預訂，等了30分鐘才到，前台只有兩位接待員，其中一位還在處理一些問題。這毀了我們美好的假期。到達餐廳樓上的房間後，我們發現4133房間設施陳舊，衣櫃上的飾面都剝落了。這與我們從評論中看到的完全不一樣。 休閒中心的游泳池很乾淨，但我們沒有找到儲物櫃的使用說明，只能等著有人進來。早餐和酒吧區都很棒。 總的來說，非常失望。

The old building is fascinating and amazing, the new building is modern and very comfortable. Breakfast food quality was excellent, and the staff were great. Enjoyed sitting on the terraces on an evening with a drink, taking in the views. Highly recommended.

Lovely room for my father with easy access bathroom. Spacious and nice view too. Enjoyed food in hotel restaurant

Had such a lovely break, beautiful pool and facilities. Breakfast service great, would love to return, only one hour from home.

Wow. What a stunning venue. You can feel the building as much as see its grandeur. The bed was comfortable with soft pillows. The staff are friendly and helpful. The food is delicious and although we didn’t try the spa or facilities, I loved all our experiences here.

Great hotel rooms had everything we needed the reception staff and bar staff were fantastic. We eat in the restaurant the first night the staff and food we’ve a let down . The food was poor and never asked by the staff if the food was ok . But overall our Stay  was  good