Best Western of Crestview

"Quality" Inn it is not. Initially I thought the room was OK for the cost. But once we got moved in, our opinion changed. First the floor was disgustingly dirty, which was unnoticed initially because of the grey laminate flooring. Once it got dark and the lights came on. YUK! Almost slept with my shoes on. Also, the molding around the base of the tub was dirty and moldy. AND, the hair drier did not work. The pillows were very low quality as well. So glad we brought our own. Worst of all, I spied and killed a cockroach just as I was getting in bed. We immediately took all of our luggage and other items out to the car. Did not want to take roaches home with us. That said, the roach(s) may have come in with the previous guest, and it is Florida after all. But absolutely no excuse for housekeeping staff doing such a poor job with the other items mentioned above. Management, you must follow up with housekeeping staff. All of those complaints aside, Rocky, who checked us in, was personable and efficient, the bed was comfortable, furnishing adequate, and the room quiet. This was my third stay at a Quality Inn this week. We tried to give the chain the benefit of the doubt, "THREE TRIES" to get it right. Nope. All were sub par. We don't need fancy furniture, a big screen TV or whatever, but we do expect cleanliness. Will never stay at another Quality Inn and most likely not another Choice Hotel. We stayed one night at another Choice Hotel, Sleep Inn and Suites, Metairie, Louisiana, (a step above Quality Inn) but it had cleanliness issues as well.

Pet friendly rooms are disgusting. I have no choice but to travel with my pets, I kennel them when they have to be left in the room and I gladly pay the pet fee but….when I am charged $20/night/pet above and beyond the normal nightly rate, at the very least, I expect a clean room! I was in 2 different rooms and not only did they both smell horrible, the floors were dirty, bed skirts were filthy, there was hair all over the tub and damage to all furniture, baseboards, etc. I have been told pet fees are charged in order to repair damage caused by pets and is also used for extra cleaning. I’m not even certain these rooms were cleaned at all. I had to go buy cleaner and clean the room myself before we could stay (non-refundable room or we would have left) The hall smells like pet urine and there are stains all over the carpet. There were only 2 towels in the room and when I asked (multiple times) for more towels, I was always told they were out. The breakfast was basically non-existent.This is the equivalent of a 1 star hotel at best and certainly is not worth what they charge per night. Do better Quality Inn Crestview